Northrise Wellness & Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
While the facility is highly regarded for its physical therapy and social activities, the recent increase in reports regarding medical neglect and poor hygiene is concerning. We strongly advise families to conduct unannounced visits and to ask specifically about the facility's protocol for escalating medical concerns to emergency services.
Google Reviews
Google Reviews
84 reviews on Google“Northrise Wellness & Rehabilitation receives high praise for its physical therapy team and welcoming atmosphere, with many families noting the facility is clean and staff are generally kind. However, there is a stark divide in experiences, as several families have reported serious concerns regarding neglect, poor communication during medical emergencies, and inconsistent hygiene standards. Prospective families should weigh the positive feedback regarding rehabilitation services against the critical reports of inadequate nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, welcoming facility environment
- Professional and attentive social services staff
- Clean and well-maintained common areas
Concerns
- Neglect and lack of basic patient care (hygiene/showering) (mentioned by 3 reviewers)
- Slow or inadequate response to medical emergencies (mentioned by 3 reviewers)
- Inconsistent cleanliness in resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the focus on rehabilitation here, what protocols are in place to ensure consistent hygiene and personal care assistance for residents who need extra help?
- 3Could you walk me through your process for managing and administering medications to ensure accuracy and timeliness for residents?
- 4How does your nursing team coordinate with the therapy staff to ensure that medical needs are monitored closely, especially during the transition from acute care?
- 5What is your facility's specific procedure for responding to urgent medical concerns, and how do you keep families informed during those moments?
- 6I see that room cleanliness is a priority for your common areas; how often is housekeeping scheduled for individual resident rooms to maintain that same standard?
Personalized based on this facility's data
Key Review Excerpts
“A special word of mention goes out to Pablita in Social services who was a tremendous help and all the nursing staff, CNA's and physical therapists who made my recovery possible.”
“The Physician's group who oversee care at this facility are incompetent. My father was showing signs of severe infection and was not sent to the emergency room for two days.”
“I have been here multiple times with my mother where she was having a hard time breathing and concentrating and I had to be the one to call 911. My mother was left in her own urine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies across all five surveys, with 9 complaint-triggered violations indicating families have filed reports about problems. The most recurring issues involve care planning and assessment, nursing staffing and competency, and resident rights violations. Recent surveys show persistent problems with infection control, medication management, and safety hazards, though the facility reports correction dates for all deficiencies.
Apr 7, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Feb 20, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 11, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 30, 2025Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 30, 2025Complaint5
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Ownership & Operations
Who Operates This Facility
Northrise Wellness & Rehabilitation
for profit
Chain Affiliation
Opco Skilled Management
66 facilities nationwide
Chain avg rating: 2.4/5 · Rank 59 of 188
Ownership & Management
Owners
Northrise Healthcare LLC
Owner · Organization
Northrise Advisors LLC
Owner (parent company) · Organization
Nr Runner Trust
Owner (parent company) · Organization
First Sweetzer Holdings LLC
Owner (parent company) · Organization
Sasem Investments LLC
Owner (parent company) · Organization
Garetz, David
Owner (parent company)
Kaplan, Esther
Owner (parent company)
Davidovich, Niv
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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