Las Cruces Wellness & Rehabilitation LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 153 Google reviews
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What this means for your family
While the facility is physically beautiful and offers high-quality rehabilitation therapy, the recurring reports of neglect and poor communication are significant red flags. If you choose this facility, ensure you have a designated family member who can visit frequently to monitor care, and be prepared to be highly involved in advocating for your loved one's daily needs.
Google Reviews
Google Reviews
153 reviews on Google“Las Cruces Wellness & Rehabilitation LLC presents a stark contrast in reviews, with many families praising the modern, clean facility and the effectiveness of the rehabilitation therapy teams. However, a significant number of critical reviews allege serious neglect, including unaddressed bedsores, delayed response to call lights, and poor communication regarding medical status. Families should weigh the positive aesthetic and therapy outcomes against recurring reports of understaffing and inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Professional and welcoming admissions staff
- Restaurant-quality food and dining options
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Neglect of basic patient needs (hygiene, call light response) (mentioned by 7 reviewers)
- Poor communication with families regarding medical status or incidents (mentioned by 5 reviewers)
- Inconsistent or poor quality nursing/clinical care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the restaurant-quality food options and how mealtime is structured?
- 2With the high staffing rating noted in CMS reports, how do you ensure that call lights are answered promptly and that residents' hygiene needs are met throughout the shift?
- 3How does the clinical team manage medication administration to ensure accuracy and consistency for every resident?
- 4What is the process for keeping family members updated on a resident's medical status or any changes in their health after an incident?
- 5We are very impressed by the reputation of your physical and occupational therapy programs; how often do residents participate in these sessions?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was a fall risk, couldn't stand on her own, and needed to be turned every 2 hrs due to bed sores. The staff neglected her by not turning her as needed, did not give her pain medication despite multiple requests, lost her paperwork, sent her back to the hospital without permission and without notifying POA.”
“The physical therapy director is rude, unprofessional and defensive. They are not about patient care but more about the bottom line.”
“The nurses and CNA'S have been remarkable, and the therapist's knew exactly what I needed. Thanks to Mrs Roach and all the employees for your hard work and helping me get back on my feet!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, triggering 15 deficiencies including concerning abuse protection and safety issues that persist across recent surveys. The facility shows recurring problems with care planning, medication management, and safety supervision, with some issues like inadequate care planning appearing repeatedly from 2021 through 2025. While all deficiencies show correction dates, the pattern of ongoing complaints and repeated violations in critical care areas warrants careful consideration before choosing this facility.
Nov 26, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 18, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 2, 2024Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Apr 8, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Las Cruces Wellness & Rehabilitation LLC
for profit
Chain Affiliation
Opco Skilled Management
66 facilities nationwide
Chain avg rating: 2.4/5 · Rank 36 of 52
Ownership & Management
Owners
Lc Healthcare Holdings LLC
Owner · Organization
Gurrocks Trust
Owner (parent company) · Organization
Lc Hcp LLC
Owner (parent company) · Organization
Zees K Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit lascruceswellness.com
Medicare data downloads
Original nursing home datasets
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