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Nursing HomeMedicaid

Las Cruces Wellness & Rehabilitation LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

175 N Roadrunner Parkway, Las Cruces, NM 8801164 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 153 Google reviews

5
4
3
2
1

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What this means for your family

While the facility is physically beautiful and offers high-quality rehabilitation therapy, the recurring reports of neglect and poor communication are significant red flags. If you choose this facility, ensure you have a designated family member who can visit frequently to monitor care, and be prepared to be highly involved in advocating for your loved one's daily needs.

Google Reviews

Google Reviews

153 reviews on Google
Las Cruces Wellness & Rehabilitation LLC presents a stark contrast in reviews, with many families praising the modern, clean facility and the effectiveness of the rehabilitation therapy teams. However, a significant number of critical reviews allege serious neglect, including unaddressed bedsores, delayed response to call lights, and poor communication regarding medical status. Families should weigh the positive aesthetic and therapy outcomes against recurring reports of understaffing and inconsistent nursing care.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Modern, clean, and well-maintained facility
  • Effective physical and occupational therapy programs
  • Professional and welcoming admissions staff
  • Restaurant-quality food and dining options

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
  • Neglect of basic patient needs (hygiene, call light response) (mentioned by 7 reviewers)
  • Poor communication with families regarding medical status or incidents (mentioned by 5 reviewers)
  • Inconsistent or poor quality nursing/clinical care (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(46)3.52022(12)3.22023(18)2.82024(12)4.72025(52)4.82026(13)

Distribution · 153 analyzed

5
122
4
6
3
2
2
5
1
18
37 reviews posted between Aug 24, 2021Aug 25, 2021 · 37 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the dining experience here; could you tell us more about the restaurant-quality food options and how mealtime is structured?
  • 2With the high staffing rating noted in CMS reports, how do you ensure that call lights are answered promptly and that residents' hygiene needs are met throughout the shift?
  • 3How does the clinical team manage medication administration to ensure accuracy and consistency for every resident?
  • 4What is the process for keeping family members updated on a resident's medical status or any changes in their health after an incident?
  • 5We are very impressed by the reputation of your physical and occupational therapy programs; how often do residents participate in these sessions?
  • 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

My grandma was a fall risk, couldn't stand on her own, and needed to be turned every 2 hrs due to bed sores. The staff neglected her by not turning her as needed, did not give her pain medication despite multiple requests, lost her paperwork, sent her back to the hospital without permission and without notifying POA.

Memory care family member · 2025☆☆☆☆

The physical therapy director is rude, unprofessional and defensive. They are not about patient care but more about the bottom line.

Long-term resident's family · 2024☆☆☆☆

The nurses and CNA'S have been remarkable, and the therapist's knew exactly what I needed. Thanks to Mrs Roach and all the employees for your hard work and helping me get back on my feet!

Rehab patient · 2024★★★★★
Source: 153 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
4.98hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
4/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
NM
86.1%
Dona ana
88.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.8%
NM
86.4%
Dona ana
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NM
1.2%
Dona ana
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
Above state avg (16.6)
13 complaint-triggered

Families have filed multiple complaint reports, triggering 15 deficiencies including concerning abuse protection and safety issues that persist across recent surveys. The facility shows recurring problems with care planning, medication management, and safety supervision, with some issues like inadequate care planning appearing repeatedly from 2021 through 2025. While all deficiencies show correction dates, the pattern of ongoing complaints and repeated violations in critical care areas warrants careful consideration before choosing this facility.

Nov 26, 2025Complaint
3
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 8, 2025Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 18, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 2, 2024Routine
17
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 2, 2024Complaint
1
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Apr 8, 2024Complaint
1
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Las Cruces Wellness & Rehabilitation LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Opco Skilled Management

Chain Size

66 facilities nationwide

Chain avg rating: 2.4/5 · Rank 36 of 52

Ownership & Management

Owners

Lc Healthcare Holdings LLC

Owner · Organization

100%

Gurrocks Trust

Owner (parent company) · Organization

Lc Hcp LLC

Owner (parent company) · Organization

Zees K Trust

Owner (parent company) · Organization

Key personnel

Sbd Trust5% or Greater Mortgage InterestZaffig Realty Trust5% or Greater Mortgage InterestGaretz, DavidManaging Control - Governing BodyRoach, JenniferW-2 Managing EmployeeGaretz, DavidOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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