Northridge Health and Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While recent reviews suggest significant improvements in facility cleanliness and staff engagement, the facility has a history of serious concerns regarding the loss of personal property and medical oversight. We strongly recommend that families conduct a thorough inventory of all personal items upon admission and maintain frequent, direct communication with the new administration to ensure medical needs are being met.
Google Reviews
Google Reviews
32 reviews on Google“Northridge Health and Rehabilitation receives highly polarized feedback, with recent reviews praising a clean, renovated facility and dedicated staff, while older and some recent negative reviews highlight severe concerns regarding neglect, administrative disorganization, and the loss of personal property. Families report inconsistent experiences, ranging from excellent rehabilitative care to distressing incidents involving medical oversight and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activities and events
- Professional and compassionate nursing staff
- Effective short-term rehabilitation services
Concerns
- Loss or theft of resident personal belongings (mentioned by 2 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 3 reviewers)
- Inconsistent medication management and medical oversight (mentioned by 2 reviewers)
- Unprofessional or rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a robust calendar of events; could you walk me through what a typical week of activities looks like for a resident here?
- 2With the current staffing rating, how does your nursing team ensure consistent medical oversight and timely medication management for each resident?
- 3What specific protocols or security measures do you have in place to ensure that a resident's personal belongings are tracked and protected?
- 4I see that you actively engage with feedback online; how does your administrative team ensure that families receive consistent and timely communication regarding their loved one's care?
- 5Given the recent health inspection findings, what steps is the facility taking to address those specific areas and improve the overall experience for residents?
- 6How do you handle staff training to ensure that every interaction with residents and their families remains professional and compassionate at all times?
Personalized based on this facility's data
Key Review Excerpts
“My mother went to get rehabilitation after a partial foot amputation..She was complained of her hand hurting and the staff never checked her hand out..Instead they over medicated her and never checked her hand out..My mother was being transported from Northridge for her weekly dialysis when medport noticed something wasn't right with my mother. They transported her to the ER where I learned she had a fractured hand/wrist and sepsis”
“Stole my grandmother’s personal possessions after she passed. Magically found them an hour after my mom posted her review of the facility.”
“Northridge was an answered prayer for our family. They take great care of our loved one. Her favorite thing to do is attend the penny auction with Jasmine in Activities. Rooms are always clean, building is maintained, food is good and the new administrator is exactly what Northridge needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing safety and care concerns, with families filing formal complaints that triggered government investigations. The most recurring problems involve fire safety systems (smoke barriers, sprinklers, alarms), nutrition and dietary services, and infection control. While the facility corrects identified issues, similar deficiencies persist across multiple surveys from 2022 to 2025, suggesting systemic challenges with maintaining consistent standards.
Jul 23, 2025Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Feb 29, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 8, 2022Routine11
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Northridge Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit northridgehealthrehabilitation.org
Medicare data downloads
Original nursing home datasets
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