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Nursing HomeMedicaid

Hill Haven Nursing Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

880 Ridgeway Road, Commerce, GA 3052970 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 31 Google reviews

5
4
3
2
1
Hill Haven Nursing Home Nursing Home in Commerce, GA — Street View
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What this means for your family

While the facility is praised for its cleanliness and supportive administrative team, recent reports of unprofessional nursing conduct and inadequate patient monitoring are concerning. When touring, we recommend asking specifically about nursing staff-to-patient ratios and how the facility handles staff accountability during shifts.

Google Reviews

Google Reviews

31 reviews on Google
Hill Haven Nursing Home receives polarized feedback, with some families praising the compassionate care and welcoming atmosphere, while others report significant concerns regarding staff professionalism and attentiveness. While the facility is noted for its cleanliness and friendly administrative team, recent reports highlight issues with nursing staff conduct and patient supervision.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Friendly and welcoming administrative staff
  • Clean and well-maintained facility
  • Compassionate end-of-life care
  • Helpful maintenance and housekeeping team

Concerns

  • Unprofessional nursing staff behavior and attitude (mentioned by 2 reviewers)
  • Lack of consistent patient supervision (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02017(1)5.02019(2)2.72022(3)5.02023(1)3.52025(4)4.72026(24)

Distribution · 35 analyzed

5
27
4
3
3
0
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has a 1-star staffing rating, what specific steps are you taking to ensure residents receive consistent supervision throughout the day and night?
  • 2I noticed some feedback regarding nursing staff interactions; what kind of training or culture-building initiatives are currently in place to ensure all staff provide professional and compassionate care?
  • 3With seven recent state violations, could you walk me through your plan for addressing these findings and how you are working to improve your overall quality of care ratings?
  • 4I’ve heard wonderful things about your housekeeping and maintenance teams; how do they coordinate with the nursing staff to ensure the environment remains both clean and safe for residents?
  • 5What does a typical daily schedule look like for residents here, and how do you encourage social engagement among the 70 individuals in your care?
  • 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

They care about their patients they go out of their way to help you with anything you need even the administrator is very nice and caring

Rehab patient · 2025★★★★★

My mom was there and everyone was so nice and took care of her like she needs to be! We stayed with her a lot till she passed and they all made it a lot easier for me and my sister!

Long-term resident's family · 2025★★★★★

The nursing staff acts like amateur high school students who spread rumors and they don’t watch the residents either I would not put none of my family in that facility

Family member · 2026☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.5%
Worse than Avg
Here
36.5%
US
19.5%
GA
20.5%
Jackson
23.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
12.1%
GA
10.6%
Jackson
18.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
15.5%
GA
20.1%
Jackson
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
GA
91.2%
Jackson
90.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
GA
95.0%
Jackson
93.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
14.4%
GA
15.7%
Jackson
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
81.8%
GA
80.4%
Jackson
78.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
GA
2.4%
Jackson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (6.1)
9 complaint-triggered
$4,194 in fines

Families have filed multiple complaint reports, raising serious concerns about abuse and neglect reporting that have recurred across surveys since 2023. The facility struggles most with fire safety systems, abuse prevention protocols, and food service standards. While the provider reports correcting all deficiencies, the pattern of repeated issues with handling abuse allegations and maintaining basic safety systems suggests ongoing operational challenges that families should investigate thoroughly before placement.

Mar 25, 2026Routine
5
0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Feb 20, 2025Complaint
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 20, 2025Routine
16
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0200Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Nov 22, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 15, 2022Routine
12
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0001Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Federal Penalties

Fine

Jul 31, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hill Haven Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Keiser, Scott

Owner

40%

Sanders, Adam

Owner

20%

Key personnel

Commerce Propco, LLC5% or Greater Mortgage InterestFromm, StefanManagerHill, JohnManagerKeiser, ScottManagerMeyer, PhilipManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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