Northfield Retirement Communities Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 5)
- High staff turnover (60%)
- High RN turnover (86%)
Bottom 25% in NE · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
The Residency at Northfield is highly recommended for independent living, where residents enjoy a vibrant social life and freedom from home maintenance. However, families seeking skilled nursing or long-term care should exercise caution and conduct thorough due diligence, as multiple reviewers have expressed dissatisfaction with the care center's services and professional conduct.
Google Reviews
Google Reviews
20 reviews on Google“Northfield Retirement Communities is highly regarded by residents of its independent living section, 'The Residency,' who praise the social environment, freedom from home maintenance, and sense of community. However, the facility has received critical feedback regarding its long-term care and nursing services, with some reviewers explicitly advising against it for long-term care and one report of unprofessionalism and discriminatory behavior.”
Quality Themes
Tap a score for detailsStrengths
- Strong sense of community and friendship
- Relief from home maintenance and chores
- Active social calendar and dining opportunities
- Safe and secure living environment
Concerns
- Poor reputation for long-term/nursing care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much you value feedback from the community; how does the administration use resident and family input to improve daily operations?
- 2We've heard lovely things about the social calendar and the sense of friendship here; could you walk us through what a typical day of activities looks like for a resident?
- 3With the focus on providing a safe and secure environment, what specific protocols are in place for managing medical emergencies or sudden changes in health?
- 4Since we are looking for consistent long-term care, how does the nursing team ensure continuity of care and personalized attention for each resident?
- 5How does the facility ensure that communication between the nursing staff and family members remains frequent and clear regarding a resident's well-being?
- 6How does the team manage the daily needs and clinical care requirements for all 66 residents to ensure everyone receives timely assistance?
Personalized based on this facility's data
Key Review Excerpts
“I have lived in The Residency & Vista at NRC Vista Assisted Living for seven years now. We have a great staff. They take good care of us.”
“We enjoy dining with our new friends. This was a great decision. Life is easier here with meals prepared for us, no yard work.”
“This place is very unprofessional and they like to violate your civil rights saying that if you are a Spanish speaking person you may no longer speak it because other people do not understand it”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues across multiple areas, with families filing complaints that led to federal findings. The most recurring problems involve food service and dietary management, medication management, and staff training requirements. While all deficiencies show correction dates, concerning patterns repeat across surveys, including food safety violations appearing in three consecutive inspections and medication errors exceeding acceptable rates, suggesting ongoing operational challenges families should investigate during visits.
Mar 10, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 8, 2025Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Jun 18, 2024Routine13
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 1, 2023Routine6
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Northfield Retirement Communities Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit northfieldretirement.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.