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Nursing HomeMedicaid Investigative

Monument Rehabilitation and Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

111 West 36th Street, Scottsbluff, NE 69361160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 22 Google reviews

5
4
3
2
1

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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 5)
  • High staff turnover (61%)
  • High RN turnover (64%)

Bottom 25% in NE · Critically understaffed (RN) · Worst in LME FAMILY HOLDINGS chain · $59,382 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility has received strong praise from recent rehab patients regarding the quality of nursing care and recent building renovations. However, families should be aware of reports regarding unprofessional intake communication and potential inconsistencies in care when family members are not present; we recommend scheduling an unannounced visit to observe staff interactions firsthand.

Google Reviews

Google Reviews

22 reviews on Google
Monument Rehabilitation and Care Center receives polarized feedback, with recent patients praising the quality of care and staff friendliness, while some family members express deep concerns regarding staff attitudes and perceived neglect. While long-term residents and rehab patients often report positive experiences, others have encountered unprofessional behavior during the intake process and feel that care quality fluctuates based on family presence.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Caring and friendly nursing staff
  • Positive recent facility renovations
  • Effective post-surgery rehabilitation care

Concerns

  • Understaffing and rushed staff (mentioned by 2 reviewers)
  • Unprofessional or dismissive staff attitude (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'21(4)'23(2)'25(1)'26(5)

Distribution · 24 analyzed

5
14
4
2
3
0
2
3
1
5

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has recently undergone some renovations; how have these updates impacted the daily environment and comfort for the residents?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they call for help?
  • 3How does your leadership team ensure consistent and professional communication with families regarding their loved one's care plan and health status?
  • 4I see that you actively engage with feedback online; what is your process for addressing family concerns or suggestions to improve the quality of care?
  • 5Since post-surgery rehabilitation is a noted strength here, how do you coordinate the transition from intensive therapy to ongoing daily nursing care?
  • 6What steps are being taken to address the recent state-level findings to ensure a safer and more stable environment for all 160 residents?

Personalized based on this facility's data


Key Review Excerpts

I was in there from June until the middle of August last year and I have nothing but praise for all the staff that took care of me while I was in there.

Rehab patient · 2024★★★★★

I have been in the care of this facility for about 3 weeks now. Their care is equal to if not better that the care facilities I've stayed in over the past year from Eastern NE to back home.

Rehab patient · 2026★★★★★

After stopping by to see what we may need with my grandpa's placement on Monday in the facility the staff we spoke with ask what he would be coming for and after telling her she stated "oh not another one".

Family member · 2022☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.67hrs
89%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
14.4%
NE
19.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.5%
NE
20.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
15.3%
NE
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NE
92.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.6%
Mixed vs Avgs
Here
5.6%
US
12.1%
NE
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Mixed vs Avgs
Here
24.9%
US
19.4%
NE
26.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
NE
80.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Better than Avg
Here
80.4%
US
79.8%
NE
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NE
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Well above state avg (6.7)
19 complaint-triggered
$59,382 in fines

Monument Rehabilitation and Care Center shows concerning patterns with 59 deficiencies across 8 surveys, including 19 triggered by family complaints. Recurring issues involve medication management errors, infection control problems, and safety hazards. Recent deficiencies in 2025 indicate ongoing problems with medication oversight, abuse reporting, and resident communication rights, suggesting persistent quality issues despite correction claims.

Aug 16, 2025Routine
12
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Aug 16, 2025Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jul 9, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 3, 2025Complaint
6
0757Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 16, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 1, 2024Complaint
5
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Apr 3, 2025

$16,744

Fine

Aug 1, 2024

$11,438

Ownership & Operations

Who Operates This Facility

Owner / Operator

Monument Rehabilitation and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lme Family Holdings

Chain Size

15 facilities nationwide

Chain avg rating: 2.2/5 · Rank 15 of 15 (Worst)

Ownership & Management

Owners

Ydgk LLC

Owner · Organization

10%

Friedman, Steven

Owner

21%

Halpert, Ephraim

Owner

19%

Abbas Jam Trust

Owner (parent company) · Organization

Mgjr Equity LLC

Owner (parent company) · Organization

7%

Getz, Mordechai

Owner (parent company)

7%

Key personnel

Friedman, StevenManagerHalpert, EphraimManagerMosel, LindseyManagerZander, CharleneManagerAbbas Jam TrustAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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