Northern Lakes Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in IN · No penalties on record
What this means for your family
Northern Lakes is highly regarded for its compassionate staff and active community engagement, making it a strong candidate for those seeking a vibrant environment. However, because a few reviewers have raised concerns about staff morale and patient attention, we recommend visiting during off-peak hours to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
68 reviews on Google“Northern Lakes Nursing and Rehabilitation Center is highly regarded by many families for its compassionate, professional staff and clean, home-like environment. While the facility receives significant praise for its community outreach and dedicated care, a small number of reviewers have raised serious concerns regarding staff treatment and patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Active community engagement and events
- Strong support for hospice and end-of-life care
Concerns
- Allegations of staff mistreatment and poor patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed many people mention how much they love the community events here; what kind of weekly activities do the residents participate in together?
- 2We've heard great things about the cleanliness of the facility, but how do you ensure the rooms are regularly deep-cleaned and maintained?
- 3With the focus on compassionate care mentioned in your positive reviews, how do you specifically train your nursing team to handle sensitive patient needs?
- 4Could you walk us through the protocol for managing medical emergencies or sudden changes in health during the overnight hours?
- 5What steps is the facility currently taking to increase the number of staff members available on each shift to ensure everyone gets enough attention?
- 6How does the team approach end-of-life care and support for families during hospice transitions?
Personalized based on this facility's data
Key Review Excerpts
“Northern Lakes has a warm, welcoming family atmosphere. Nurses, aids, therapists, activity directors, social services and administrators give and demonstrate tender loving care at all times.”
“My father recently spent his final 11 days in hospice at Northern Lakes, and although it was a very sad time, the care he received there was outstanding. I can't say enough about the kindness and professionalism of the staff.”
“I have a cousin at NL who I visit every few months. I have always found him well cared for. The staff is friendly, attentive and well trained. It seems like each resident is cared for like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about resident protection and care quality issues, including concerns about abuse prevention and inappropriate restraint use. The facility shows recurring problems in resident care quality, safety systems, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of complaints and repeated issues in care delivery warrant careful consideration during your visit.
Dec 4, 2025Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2024Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 11, 2023Routine2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jun 16, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Ownership & Operations
Who Operates This Facility
Northern Lakes Nursing and Rehabilitation Center
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit northernlakesnursing.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.