Lakeland Rehab and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
While the facility is noted for being clean, the inconsistent communication and reports of staffing instability are significant red flags. If you choose this facility, ensure you have a clear, documented plan for how the nursing team will update you on your loved one's health and verify their medication management protocols.
Google Reviews
Google Reviews
45 reviews on Google“Lakeland Rehab and Healthcare Center receives polarized feedback, with some families praising the facility's cleanliness and caring staff, while others report severe lapses in communication and patient care. Critical concerns include inconsistent nursing oversight, poor responsiveness to family inquiries, and allegations of neglect or unprofessional conduct. Prospective families should weigh the positive reports of a clean environment against the recurring complaints regarding staffing stability and transparency.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful nursing staff
- Good for semi-mobile residents needing basic care
- Responsive communication for some families
Concerns
- Poor communication and lack of updates to family members (mentioned by 4 reviewers)
- Inconsistent or rude staff behavior (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Concerns regarding patient safety and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one's daily progress?
- 2With a 75-resident capacity, how do you ensure that each resident receives timely attention and support when they need assistance?
- 3Given the current staffing levels, what specific protocols are in place to ensure consistent care and safety for residents who may need extra help with mobility?
- 4How does your team handle communication during medical emergencies to ensure family members are updated promptly?
- 5What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
- 6How do you support your nursing staff in maintaining a positive, patient-centered environment during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff is continually changing there must be a reason. The nurses are limited and far and few between. if your loved one is constantly needing to be watched over this is not the place for you”
“My mother has been a resident at Lakeland since January and it's been a good place for her, not saying it's been perfect or easy but a good place. The staff has been good to her and give her what she needs.”
“They have lost his prescriptions, let him sit in wet clothes, not changed his pants/diaper after going number 2, refused to put bed rails on his bed after countless times of him falling out of bed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 50 deficiencies across multiple surveys, including families filing complaints that triggered federal investigations. The most recurring issues involve fire safety systems, electrical problems, and resident care quality. While all deficiencies show correction dates, serious problems persist across surveys, including recent complaints about abuse reporting failures and behavioral health care, suggesting ongoing challenges with maintaining consistent standards.
Feb 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Sep 24, 2024Complaint1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 21, 2024Routine14
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 5, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Lakeland Rehab and Healthcare Center
for profit
Chain Affiliation
Castle Healthcare
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 9
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Davis, Nesanel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Neuman, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Singer, Chaya
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strimbu, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit lakelandhcr.com
Medicare data downloads
Original nursing home datasets
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