Northern Dauphin Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in PA · Below recommended RN staffing · $11,921 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its rehabilitation therapy and community engagement, making it a strong candidate for short-term recovery. However, families should be vigilant regarding medical oversight and cleanliness; we recommend scheduling frequent, unannounced visits to monitor your loved one's care and hygiene.
Google Reviews
Google Reviews
67 reviews on Google“Northern Dauphin Nursing and Rehabilitation Center receives polarized feedback, with many families praising the dedicated therapy team and individual staff members who provide compassionate care. However, significant concerns exist regarding inconsistent nursing care, poor communication, and cleanliness standards, with some families reporting serious lapses in medical oversight and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy department
- Compassionate and dedicated individual staff members
- Engaging activity programs and community events
- Supportive and helpful admissions process
Concerns
- Inconsistent nursing care and low staffing ratios (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inadequate housekeeping and cleanliness (mentioned by 3 reviewers)
- Lack of responsiveness to resident needs during meal times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you ensure that the therapy team coordinates effectively with the nursing staff to maintain progress for residents?
- 2I noticed that communication is a high priority for families; what is the best way for us to stay in touch with the nursing team and receive timely updates on our loved one's care?
- 3With 194 residents, how does the staff manage the daily routine to ensure that every resident receives attentive support during meal times?
- 4We appreciate that the facility hosts community events; could you walk us through a typical weekly activity schedule and how you encourage residents to participate?
- 5What specific protocols are in place to ensure consistent housekeeping and a clean living environment throughout the facility?
- 6How do you handle medication management and ensure that residents receive their treatments on time, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“I was a "resident" at Northern Dauphin Nursing and Rehabilitation Center from July 2020 until May 2022. I was in a coma for a year and a half. I was not expected to live. However, the staff worked a miracle. They saved my life.”
“My mom has been there for a little over 2 years. She’s very happy. She is getting bathed regularly. They keep us well informed . If I had one complaint it would be housekeeping can kick up their game a few notches.”
“Care started off great however the nurse to patient ratio is way too low. I checked in on my Mom and found her laying in bed glassy eyed, in pain with an unaddressed ruptured appendix, raging infection, plummeting blood pressure.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 18 of 44 total deficiencies across multiple surveys. The most recurring problems involve treatment and care quality, accident prevention and safety hazards, and pressure ulcer care. While all deficiencies show correction dates, the persistence of similar issues across surveys—particularly safety hazards appearing in complaint investigations from 2023 to 2024—suggests ongoing challenges that warrant careful consideration during any visit.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 12, 2025Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 10, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Sep 14, 2023
$11,921
Ownership & Operations
Who Operates This Facility
Northern Dauphin Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Premier Members
Owner · Organization
El Buckeye East LLC
Owner (parent company) · Organization
Gamzeh, Kathleen
Owner (parent company)
Glatzer, Akiva
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit premiersusquehanna.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.