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Nursing HomeMedicaid Investigative

Northchase Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3015 Enterprise Drive, Wilmington, NC 28405140 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 67 Google reviews

5
4
3
2
1
Northchase Nursing and Rehabilitation Center Nursing Home in Wilmington, NC — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (8 vs median 4.0)

Below average in NC · Below recommended RN staffing · Below chain average · $7,901 in fines

Source: Medicare data

What this means for your family

While Northchase has a dedicated rehab team that has helped many patients recover, the facility suffers from severe, recurring issues with call light responsiveness and basic hygiene. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and be prepared to advocate strongly for their daily needs.

Google Reviews

Google Reviews

67 reviews on Google
Northchase Nursing and Rehabilitation Center receives highly polarized reviews, with some families praising the dedicated nursing and rehab staff, while others report severe neglect and safety concerns. Frequent complaints include long response times for call lights, poor hygiene, and issues with medication management or discharge planning. Families should be aware of the significant inconsistency in care quality reported by different visitors.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean6.0ActivitiesN/AMeds3.0Memory6.0Comms3.0Value2.0

Strengths

  • Dedicated and caring nursing staff
  • Effective physical therapy team
  • Clean, well-maintained facility environment
  • Helpful administrative and social work support

Concerns

  • Excessive call light response times (mentioned by 7 reviewers)
  • Poor hygiene and neglect of basic needs (soiled linens/incontinence) (mentioned by 6 reviewers)
  • Missing personal belongings and equipment (mentioned by 3 reviewers)
  • Poor communication regarding medical status and discharge (mentioned by 4 reviewers)
  • Billing and financial transparency issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(6)'23(6)'25(9)'26(7)

Distribution · 61 analyzed

5
27
4
3
3
0
2
2
1
29

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a priority here, what specific protocols are in place to ensure call lights are answered promptly during peak hours?
  • 2Could you walk me through the daily routine for residents and how the team ensures that personal hygiene and comfort needs are consistently met throughout the day?
  • 3How does your facility manage the tracking and security of a resident's personal belongings and medical equipment to prevent loss?
  • 4What is your standard process for keeping family members updated on changes in medical status, and who is our primary point of contact for these updates?
  • 5Since your team is highly regarded for physical therapy, how do you integrate those sessions into the overall care plan to ensure residents remain active and engaged?
  • 6Can you explain your process for financial and billing transparency so that we have a clear understanding of all costs and services from the start?

Personalized based on this facility's data


Key Review Excerpts

Call light was repeatedly ignored (for as long as 90 minutes) and on more than one occasion my family member was told 'you have a diaper on, use it'.

Long-term resident's family · 2022☆☆☆☆

A special shoutout to his nurse, Matt, CNA, Jennifer & wound specialist nurse, Kim - they are top notch & provided more than excellent care to my dad.

Rehab patient's family · 2024★★★★

The nurses will leave loved ones to sit alone not give medication. They do nothing. Very big lack of communication.

Long-term resident's family · 2025☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.7%
Worse than Avg
Here
76.7%
US
93.4%
NC
91.7%
New hanover
92.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.4%
NC
21.0%
New hanover
21.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
NC
5.4%
New hanover
8.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
15.5%
NC
14.1%
New hanover
14.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
15.3%
NC
20.2%
New hanover
22.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.5%
Worse than Avg
Here
11.5%
US
5.3%
NC
7.2%
New hanover
6.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.6%
Better than Avg
Here
91.6%
US
81.8%
NC
80.1%
New hanover
75.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
79.8%
NC
78.1%
New hanover
72.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NC
1.5%
New hanover
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (5.6)
9 complaint-triggered
$7,901 in fines

Families have filed multiple complaint reports resulting in deficiencies for medication management, nutrition and dietary services, and resident protection from abuse and neglect. The facility shows recurring problems across surveys with medication labeling and errors, food safety and dietary accommodations, and resident assessments. While most issues have correction dates, the pattern of repeat deficiencies and complaint-triggered investigations suggests ongoing care quality concerns that families should investigate thoroughly before placement.

Jun 23, 2025Routine
5
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Jun 23, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0757Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 17, 2024Routine
13
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

May 17, 2024Complaint
5
0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Jan 3, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 26, 2023Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Federal Penalties

Fine

Jan 3, 2024

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northchase Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 38 of 44

Ownership & Management

Owners

Boice, Gale

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Johnson, DianneOfficer / DirectorBoice, GaleOfficer / DirectorPrinciple Long Term Care, INC.ManagerRevis, SarahManagerBoice, GaleAdp of the Snf
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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