Northchase Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 4.0)
Below average in NC · Below recommended RN staffing · Below chain average · $7,901 in fines
What this means for your family
While Northchase has a dedicated rehab team that has helped many patients recover, the facility suffers from severe, recurring issues with call light responsiveness and basic hygiene. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and be prepared to advocate strongly for their daily needs.
Google Reviews
Google Reviews
67 reviews on Google“Northchase Nursing and Rehabilitation Center receives highly polarized reviews, with some families praising the dedicated nursing and rehab staff, while others report severe neglect and safety concerns. Frequent complaints include long response times for call lights, poor hygiene, and issues with medication management or discharge planning. Families should be aware of the significant inconsistency in care quality reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective physical therapy team
- Clean, well-maintained facility environment
- Helpful administrative and social work support
Concerns
- Excessive call light response times (mentioned by 7 reviewers)
- Poor hygiene and neglect of basic needs (soiled linens/incontinence) (mentioned by 6 reviewers)
- Missing personal belongings and equipment (mentioned by 3 reviewers)
- Poor communication regarding medical status and discharge (mentioned by 4 reviewers)
- Billing and financial transparency issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority here, what specific protocols are in place to ensure call lights are answered promptly during peak hours?
- 2Could you walk me through the daily routine for residents and how the team ensures that personal hygiene and comfort needs are consistently met throughout the day?
- 3How does your facility manage the tracking and security of a resident's personal belongings and medical equipment to prevent loss?
- 4What is your standard process for keeping family members updated on changes in medical status, and who is our primary point of contact for these updates?
- 5Since your team is highly regarded for physical therapy, how do you integrate those sessions into the overall care plan to ensure residents remain active and engaged?
- 6Can you explain your process for financial and billing transparency so that we have a clear understanding of all costs and services from the start?
Personalized based on this facility's data
Key Review Excerpts
“Call light was repeatedly ignored (for as long as 90 minutes) and on more than one occasion my family member was told 'you have a diaper on, use it'.”
“A special shoutout to his nurse, Matt, CNA, Jennifer & wound specialist nurse, Kim - they are top notch & provided more than excellent care to my dad.”
“The nurses will leave loved ones to sit alone not give medication. They do nothing. Very big lack of communication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports resulting in deficiencies for medication management, nutrition and dietary services, and resident protection from abuse and neglect. The facility shows recurring problems across surveys with medication labeling and errors, food safety and dietary accommodations, and resident assessments. While most issues have correction dates, the pattern of repeat deficiencies and complaint-triggered investigations suggests ongoing care quality concerns that families should investigate thoroughly before placement.
Jun 23, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jun 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 17, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
May 17, 2024Complaint5
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Jan 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 26, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Jan 3, 2024
$7,901
Ownership & Operations
Who Operates This Facility
Northchase Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 38 of 44
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit northchasecare.com
Medicare data downloads
Original nursing home datasets
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