Liberty Commons Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (64%)
Below average in NC · Below recommended RN staffing · Below chain average · $20,988 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its intensive rehabilitation programs and clean environment, making it a strong candidate for post-acute recovery. However, families should be aware of potential staffing gaps on weekends and are advised to establish a clear communication plan with the nursing unit manager upon admission.
Google Reviews
Google Reviews
59 reviews on Google“Liberty Commons Rehabilitation Center receives high praise for its physical, occupational, and speech therapy programs, with many families noting significant patient progress and a clean, welcoming environment. However, there is a recurring pattern of concern regarding staffing levels, particularly on weekends, and inconsistent communication or responsiveness from nursing assistants during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated therapy team (PT/OT/Speech)
- Clean and well-maintained facility
- Professional and attentive nursing staff
- Effective administrative support
Concerns
- Understaffing and slow response times on weekends (mentioned by 4 reviewers)
- Inconsistent communication regarding patient care and medication changes (mentioned by 2 reviewers)
- Lack of attention to call bells or patient needs during peak times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; how do the PT, OT, and Speech therapists work together to create a personalized recovery plan for our loved one?
- 2Since we know the facility is very well-maintained, could you show us the common areas where residents gather for social activities and daily events?
- 3How does the nursing team ensure that medication changes are communicated clearly to both the residents and their family members?
- 4What specific protocols are in place to ensure that call bells are answered promptly, especially during busy meal times or over the weekends?
- 5How does the facility manage medical emergencies or changes in care during the night or on weekends when the main administrative team might not be on-site?
- 6We noticed the administration is very responsive to feedback; how does the leadership team involve families in discussions regarding care improvements?
Personalized based on this facility's data
Key Review Excerpts
“He arrived in a severely deconditioned state—completely bedbound—and in just seven days, he has progressed to walking 20 steps and even using the stationary bike.”
“The nurses and therapy teams were exceptional and provided good service. The therapy rooms were well equipped. The front office staff was helpful. The facility was extremely clean. Food is adequate. Weekend staffing was minimal.”
“The staff, from the front entrance to the hallways, are nothing short of excellence personified! They are caring, diligent, efficient, and cheerful!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 8 deficiencies including serious concerns about resident protection from abuse and neglect. Key problem areas include medication management, fire safety systems, and resident care planning, with issues persisting across surveys from 2022 through 2025. While the facility has correction plans in place, the pattern of recurring violations and family complaints suggests ongoing quality concerns.
Mar 18, 2026Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 18, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 22, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 22, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 2, 2023Routine9
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Mar 18, 2026
$14,800
Fine
Jan 22, 2025
$9,620
Fine
Nov 2, 2023
$11,368
Payment Denial
Nov 2, 2023
14-day denial
Ownership & Operations
Who Operates This Facility
Liberty Commons Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 22 of 35
Ownership & Management
Owners
Mcneill, John
Owner
Mcneill, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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