North Park Nursing Center
Strong Medicare quality ratings; families often praise professional and effective rehab therapy team. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
The facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, due to serious, recurring reports of neglect and slow response times, we strongly advise families to visit frequently and unannounced to monitor the quality of daily care.
Google Reviews
Google Reviews
53 reviews on Google“North Park Nursing Center receives polarized feedback, with many reviewers praising the rehab department and nursing staff for their professionalism and warmth. However, significant concerns regarding patient neglect, slow response times, and inconsistent food quality have been raised by multiple families and former residents. Families should conduct a thorough, unannounced visit to assess the current standard of care.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective rehab therapy team
- Clean and well-maintained facility
- Warm and attentive nursing staff
- Engaging daily activities for residents
Concerns
- Reports of patient neglect and poor hygiene (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Inconsistent or poor quality food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your rehab team receives a lot of praise; how do they coordinate with the nursing staff to ensure consistent care throughout the day?
- 2With the current staffing levels, what is the facility's protocol for ensuring call lights are answered promptly, especially during shift changes?
- 3I see that you actively respond to feedback online; how do you use that family input to improve the dining experience and food quality for residents?
- 4To address concerns regarding hygiene and personal care, what specific oversight measures are in place to ensure residents' daily needs are met consistently?
- 5What does a typical day of activities look like here, and how do you encourage residents to participate and stay engaged?
- 6Given the recent health inspection reports, what specific steps has the leadership team taken to address those findings and improve overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists were professional and friendly. They provided a variety of activities to strengthen my core, increase my range of motion, and improve my endurance.”
“My father just spent several days there rehabbing from a hospital stay. The entire staff was very professional,welcoming, and treated my father with upmost respect. Their therapy staff is outstanding.”
“I wouldn't give it one star, but I had to leave a review. Avoid this place at all costs. The lack of neglect that my mother went through should have been illegal in the 3 short days she was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports over recurring safety and care planning issues at this facility. The most frequent problems involve accident hazards and safety supervision, care planning and medical records management, and medication management. While all deficiencies show correction dates, the pattern of repeated issues in safety oversight and care planning across multiple surveys suggests ongoing operational challenges that families should discuss during visits.
Dec 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Aug 29, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Aug 29, 2024Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Aug 29, 2024
$38,288
Ownership & Operations
Who Operates This Facility
North Park Nursing Center
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 49 of 91
Ownership & Management
Owners
American Senior Communities LLC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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