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Nursing HomeMedicaid Investigative

Heritage Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1201 W Buena Vista Rd, Evansville, IN 47710172 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 18 Google reviews

5
4
3
2
1
Heritage Center Nursing Home in Evansville, IN — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (15 vs median 6)

Below average in IN · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

Heritage Center is highly regarded for its rehabilitation therapy and private room accommodations, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding slow response times for assistance and should observe the facility's responsiveness during a tour to ensure it meets their loved one's needs.

Google Reviews

Google Reviews

18 reviews on Google
Heritage Center receives high praise for its rehabilitation services, with multiple families highlighting the compassionate care provided by nursing and therapy staff. However, some families report significant concerns regarding responsiveness to patient needs and food quality. While many find the facility to be a top-tier choice for recovery, others have experienced issues with basic care assistance.

Quality Themes

Tap a score for details
Food3.0Staff8.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Private rooms for rehab patients
  • Strong communication with families

Concerns

  • Slow or non-existent response to call buttons for assistance (mentioned by 2 reviewers)
  • Poor quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.72019(3)5.02021(1)5.02023(2)3.72024(6)4.52025(4)4.32026(3)

Distribution · 19 analyzed

5
14
4
0
3
2
2
0
1
3

How They Respond to Reviews

6%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to regain their independence?
  • 2How do you ensure that staff are able to respond quickly to call buttons, especially during busy shifts or overnight?
  • 3Could you walk us through the daily dining experience, including how much input residents have in the menu and how you ensure meals are both nutritious and enjoyable?
  • 4What is the protocol for handling medical emergencies or sudden changes in a resident's health after hours?
  • 5We noticed your team is very active in communicating with families; how do you typically keep us updated on our loved one's day-to-day well-being?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

My mother was in Heritage Rehab Center twice in the past 5 months. They were fantastic with their care, compassion and communication with her as well as our family.

Long-term resident's family · 2023★★★★★

The nursing staff was great! The CNA's were great! PT and OT were great! If would have anything to complain about it would have to be the food.

Rehab patient · 2024★★★★★

My aunt pushes her button to get help to the restroom and no one will come and help her. After knee surgery she has to get up and go to the restroom herself.

Long-term resident's family · 2024☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.92hrs
96%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
12.1%
IN
24.8%
Vanderburgh
19.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.3%
IN
13.0%
Vanderburgh
15.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
14.4%
IN
11.4%
Vanderburgh
11.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
19.5%
IN
23.5%
Vanderburgh
28.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
19.4%
IN
23.8%
Vanderburgh
24.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
93.4%
IN
93.6%
Vanderburgh
85.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
81.8%
IN
81.5%
Vanderburgh
67.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.5%
Better than Avg
Here
83.5%
US
79.8%
IN
79.0%
Vanderburgh
67.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
IN
1.3%
Vanderburgh
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (7.6)
1 complaint-triggered

Heritage Center has recurring issues across multiple surveys, particularly with resident assessments and care planning, daily care assistance, and safety hazards. Problems with pressure ulcer care, accident prevention, and nurse staffing information posting have persisted across surveys from 2022 to 2024. One family filed a complaint regarding failure to report suspected abuse or neglect. While all deficiencies show correction dates, the pattern of repeat violations suggests ongoing operational challenges.

Apr 25, 2025Routine
15
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Mar 19, 2024Routine
10
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 1, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 5, 2022Routine
7
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Center

Organization Type

government

Ownership & Management

Owners

Pulaski Memorial Hospital

Owner · Organization

100%

Key personnel

Strickland, AdamContracted Managing EmployeeJarosinski, StephenOfficer / DirectorMalott, GreggOfficer / DirectorHoliday Home Health Care Corporation of EvansvilleManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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