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Nursing HomeMedicaid Investigative

North Las Vegas Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3215 E. Cheyenne Ave., North Las Vegas, NV 89030182 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 35 Google reviews

5
4
3
2
1
North Las Vegas Care Center Nursing Home in North Las Vegas, NV — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 8.0)
  • High RN turnover (76%)

Below average in NV · Critically understaffed (RN) · $9,311 in fines

Source: Medicare data

What this means for your family

While the social services and physical therapy teams receive consistent praise for their support, the facility has documented, recurring issues with medication management and nursing responsiveness. If you choose this facility, ensure you have a clear plan for monitoring your loved one's medication schedule and consider frequent in-person visits to ensure their needs are being met in a timely manner.

Google Reviews

Google Reviews

35 reviews on Google
North Las Vegas Care Center receives highly polarized feedback, with some families praising the social services and therapy teams for their dedication, while others report severe lapses in basic care. Critical concerns include significant delays in medication administration, slow response times to call lights, and reports of poor facility hygiene. Prospective families should be aware of the stark contrast between those who feel well-supported and those who describe the environment as neglectful.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms6.0ValueN/A

Strengths

  • Supportive and communicative social services team
  • Motivating physical therapy staff
  • Some staff members noted as caring and family-oriented

Concerns

  • Significant delays or errors in medication administration (mentioned by 5 reviewers)
  • Slow response times to call lights and patient requests (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)
  • Facility cleanliness and hygiene issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(2)5.02022(7)2.62023(7)3.02024(20)4.52025(23)1.02026(1)

Distribution · 60 analyzed

5
38
4
1
3
0
2
6
1
15

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I've heard wonderful things about your social services and physical therapy teams; how do they work together to keep residents engaged and active?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
  • 3How does the nursing team manage call lights to ensure that residents receive timely assistance when they need it?
  • 4Could you walk me through your daily cleaning and hygiene schedule to ensure the resident rooms and common areas stay pristine?
  • 5In the event of a medical emergency during the night, what is the immediate process for getting a doctor or specialist involved?
  • 6What kind of daily activities or social outings are planned to help residents stay connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I left because one night they gave me another patients meds ( that could have killed me) and no body except "T or Tee" the nurse manager apologized to me for that

Rehab patient · 2024☆☆☆☆

The staff were horrible to my mother, rushing her out the facility. Social workers were no help, nurses choose to ignore the patients, prolonging to give medication.

Long-term resident's family · 2024☆☆☆☆

Mike and Diane from social service is awesome ,rel supporters of the community, the gym workers showed nothing but support and push me to my goal

Rehab patient · 2025★★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
79%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility72.2%
Worse than Avg
Here
72.2%
US
95.5%
NV
89.6%
Clark
91.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
93.4%
NV
92.3%
Clark
92.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.5%
Mixed vs Avgs
Here
5.5%
US
12.1%
NV
5.1%
Clark
17.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.4%
NV
17.6%
Clark
14.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
NV
15.8%
Clark
18.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
NV
16.5%
Clark
11.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.4%
Worse than Avg
Here
56.4%
US
79.7%
NV
80.7%
Clark
77.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.2%
Worse than Avg
Here
71.2%
US
81.8%
NV
84.6%
Clark
80.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
NV
1.5%
Clark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (9.4)
8 complaint-triggered
$9,311 in fines

North Las Vegas Care Center shows significant compliance issues, with families filing multiple abuse and neglect complaints resulting in federal deficiencies. The most recurring problems involve protection from abuse and neglect, emergency preparedness failures, and medication management errors. While the facility has correction dates for most violations, the pattern of repeated issues—particularly serious complaints about resident safety and care quality—suggests ongoing operational challenges that families should carefully consider before placement.

Jan 7, 2026Complaint
1
0603Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Aug 29, 2025Routine
20
0009Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0031Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternResolved (past non-compliance)

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 29, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 30, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Sep 11, 2024Routine
16
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0020Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0022Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 29, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Sep 1, 2023

$9,311

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Las Vegas Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Fundamental Healthcare

Chain Size

69 facilities nationwide

Chain avg rating: 2.4/5 · Rank 44 of 68

Ownership & Management

Owners

Thi of Nevada II INC

Owner · Organization

100%

Key personnel

Montes, MistieW-2 Managing EmployeeMontes, MistieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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