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Nursing HomeMedicaid

Mission Pines Nursing and Rehab Center

Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.

2860 E. Cheyenne Avenue, North Las Vegas, NV 89030240 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 187 Google reviews

5
4
3
2
1
Mission Pines Nursing and Rehab Center Nursing Home in North Las Vegas, NV — Street View
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What this means for your family

Mission Pines is highly regarded for its compassionate staff and clean environment, making it a strong contender for those needing long-term or memory care. However, families should establish a clear, documented communication plan with the administration immediately upon admission to ensure they are notified of any medical changes or hospital transfers, as this has been a recurring point of failure.

Google Reviews

Google Reviews

187 reviews on Google
Mission Pines Nursing and Rehab Center receives overwhelmingly positive feedback from visitors and family members who frequently praise the facility's cleanliness, welcoming atmosphere, and attentive staff. While many families report high satisfaction with the care provided, a recurring concern involves communication lapses during medical emergencies or transfers, as well as occasional reports of missing personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean8.0Activities9.0Meds4.0Memory9.0Comms3.0ValueN/A

Strengths

  • Warm, attentive, and professional nursing staff
  • Clean and well-maintained facility environment
  • Welcoming and helpful front desk administration
  • Strong rehab therapy and patient-centered care

Concerns

  • Lack of communication regarding patient hospital transfers or medical status (mentioned by 4 reviewers)
  • Missing personal items and clothing belonging to residents (mentioned by 3 reviewers)
  • Reports of poor hygiene or cleanliness in specific rooms (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(1)'22(7)'24(43)'26(19)

Distribution · 133 analyzed

5
106
4
14
3
1
2
2
1
10
11 reviews posted between May 28, 2024May 31, 2024 · 10 were 5-star

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that your team is active in responding to feedback online; what is your preferred process for keeping families updated on a loved one's medical status or any hospital transfers?
  • 2With a capacity of 240 residents, how do you ensure that personal belongings and clothing are tracked and kept secure for each individual?
  • 3Since your staffing rating is a 3/5, could you walk me through how you manage daily care routines to ensure consistent hygiene and room cleanliness for every resident?
  • 4Given the focus on rehab therapy, what specific daily activities or social programs do you offer to help residents stay engaged and active outside of their clinical care?
  • 5How does your nursing team coordinate with families regarding medication management to ensure there is clear, proactive communication about any changes in a resident's treatment plan?
  • 6What steps does your administration take to maintain the high standard of cleanliness and welcoming environment that many visitors have noted in your facility?

Personalized based on this facility's data


Key Review Excerpts

Finding the right place for someone living with both dementia and schizophrenia was not easy, but from the very beginning, the staff made us feel confident and supported. The nurses and caregivers showed exceptional patience, compassion, and professionalism.

Memory care family member · 2026★★★★★

My husband is at mission pines. I am happy to say this is a great place. I am recommending everyone who has a love one needing assistance. I've met and spoke every staff member in person. Caring ,loving,understanding, emotional, real people with good hearts.

Long-term resident's family · 2023★★★★★

My father was taken there with the help of a hospital due to his condition. He was in there for less than two weeks before the facility dropped him off a nearby hospital and refused to take him back. They did not call me or notify me of this change.

Long-term resident's family · 2022☆☆☆☆
Source: 187 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
57%
Registered nurses for medical care
Total Nursing
3.33hrs
81%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility54.9%
Worse than Avg
Here
54.9%
US
19.5%
NV
22.2%
Clark
24.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
NV
13.7%
Clark
10.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
15.5%
NV
17.6%
Clark
14.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.4%
NV
15.8%
Clark
18.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Mixed vs Avgs
Here
5.7%
US
12.1%
NV
5.1%
Clark
14.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
95.5%
NV
89.6%
Clark
90.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.3%
Worse than Avg
Here
73.3%
US
81.8%
NV
84.6%
Clark
82.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (9.4)
3 complaint-triggered

Mission Pines has a concerning pattern of 56 deficiencies across four surveys, with families filing complaints that triggered investigations. The facility shows recurring problems with emergency preparedness, fire safety systems, and meal service that persist across multiple inspections. While all deficiencies have correction dates, the repeated issues in critical safety areas and nutrition services suggest ongoing operational challenges that families should carefully evaluate.

Nov 7, 2025Routine
15
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0018Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0023Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Nov 8, 2024Routine
14
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0026Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0036Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Nov 8, 2024Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Oct 13, 2023Routine
24
0644Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0751Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Jul 19, 2023Complaint
1
0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mission Pines Nursing and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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