North Lake Care Center and Rehab
Strong Medicare quality ratings; families often praise highly attentive and compassionate nursing staff. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation and attentive nursing care, with many families praising specific staff members for their dedication. However, because there are serious reports of neglect and staffing shortages, we strongly recommend that you conduct unannounced visits and speak directly with current residents' families to verify the consistency of care.
Google Reviews
Google Reviews
65 reviews on Google“North Lake Care Center and Rehab receives high praise from many residents and family members for its dedicated nursing, therapy, and social services teams. While some reviewers highlight a warm, family-like atmosphere and effective rehabilitation, others have raised serious concerns regarding systemic neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing staff
- Effective and dedicated physical/occupational therapy team
- Strong support from social services and guest coordinators
- Clean and well-maintained facility environment
Concerns
- Staffing shortages impacting quality of care (mentioned by 2 reviewers)
- Reports of neglect and lack of responsiveness to family advocacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the dedication of the therapy team; how do you ensure that level of personal attention remains consistent for every resident?
- 2With the recent state inspections, what specific steps is the facility taking to address past deficiencies and improve overall care quality?
- 3How does the facility manage staffing levels during busy shifts to ensure that residents' needs are met promptly and no one is left waiting?
- 4What is the process for communicating with families if we feel a resident's needs aren't being fully addressed or if we have concerns about their care?
- 5Could you tell us more about the daily activities and social programs available to help residents stay engaged and connected with others?
- 6In the event of a medical emergency during the night or over the weekend, what is the protocol for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT team - Allan, Lauren, and Wes - helped me to accomplish my goal. I really enjoyed all my conversations with Christelle and her laughter.”
“My mother received an exceptional level of care at North Lake. The staff is professional, caring and competent, but even more, they truly are concerned about the patients and their families.”
“Every single client I know has told me their stories of neglect. My sister passed this last week. As a sibling I have always been her advocate. This doesn't matter, as I could never get solutions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Lake Care Center has significant recurring issues across multiple surveys, with one family filing a complaint about accident hazards that triggered a federal inspection. The facility consistently struggles with medication management, accident prevention, and fire safety systems, with these same problems appearing repeatedly across surveys from 2023 to 2024, suggesting ongoing compliance challenges despite corrections.
Sep 11, 2025Routine10
Egress Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Mar 2, 2023Routine9
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Oct 23, 2024
$10,206
Ownership & Operations
Who Operates This Facility
North Lake Care Center and Rehab
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 26 of 46
Ownership & Management
Owners
North Lake Nursing Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit northlakecarecenter.com
Medicare data downloads
Original nursing home datasets
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