Rehabilitation Center of the Palm Beaches,the
Strong Medicare quality ratings; families often praise effective physical therapy programs. Still worth an in-person visit.
based on 98 Google reviews
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What this means for your family
While many families report positive outcomes and excellent therapy, the recurring reports of neglect and poor communication are serious red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining a direct line of communication with the Director of Nursing to ensure your loved one's basic needs are met.
Google Reviews
Google Reviews
98 reviews on Google“Rehabilitation Center of The Palm Beaches receives highly polarized feedback, with many families praising the facility for its cleanliness and effective physical therapy, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with unresponsive communication, understaffing, and poor hygiene, including reports of pests and lack of basic patient care. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and modern facility environment
- Attentive and compassionate individual staff members
- Responsive admissions and administrative support
Concerns
- Severe understaffing and slow response times (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Unsanitary conditions including pests/cockroaches (mentioned by 5 reviewers)
- Neglect of basic patient needs (hygiene, feeding, hydration) (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With recent feedback regarding response times, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current pest control and housekeeping schedule to ensure a clean living environment?
- 3Given the importance of consistent updates, what is the best way for family members to reach the nursing team or administration to get direct status reports on their loved one?
- 4Since physical therapy is a noted strength here, how do you integrate those therapy goals into the daily routine and meal assistance for residents?
- 5What specific steps are being taken to ensure that residents receive consistent support with daily hygiene and hydration needs throughout the day?
- 6How does your team handle medication management and oversight to ensure that dosages and schedules are strictly followed for new residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean. The majority of the staff is friendly and work hard at what they do caring for the patients and also assisting the family members, which I imagine can be very challenging.”
“Dead cockroaches in the room. Mom left in urine soaked bed. Farah ( billing) will not take my phone calls when inquiring about important matters.”
“The nurses and aides have no compassion or love. They will ignore your family and you. They didn't care if my father ate or drank. I was watching him disappear before my eyes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with fire safety systems and care quality across multiple surveys, with some problems persisting over time. The most frequent deficiency areas involve fire safety equipment (sprinkler systems, smoke barriers, fire extinguishers), care planning and medical records, and quality of care including nutrition and treatment delivery. One complaint was filed by a family regarding pressure ulcer care. While the facility has correction dates for all deficiencies, fire safety issues have reappeared in recent surveys, suggesting ongoing maintenance challenges.
Mar 27, 2025Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 30, 2023Routine3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 30, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 4, 2022Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Mar 27, 2025
$6,900
Ownership & Operations
Who Operates This Facility
Rehabilitation Center of the Palm Beaches,the
nonprofit
Chain Affiliation
Florida Institute for Long-Term Care
18 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 18
Ownership & Management
Owners
Florida Institute for Long Term Care LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit rehabilitationcenterofthepalmbeaches.com
Medicare data downloads
Original nursing home datasets
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