North Houston Transitional Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 304 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the physical and occupational therapy teams are consistently rated as top-tier. However, if your loved one requires high-dependency nursing care, you must be extremely vigilant regarding hygiene, medication timing, and weekend staffing, as multiple families have reported serious lapses in basic care.
Google Reviews
Google Reviews
304 reviews on Google“Families considering North Houston Transitional Care will find a facility highly praised for its exceptional physical and occupational therapy teams and engaging activities programs. However, there are significant, recurring reports of severe neglect, including issues with hygiene, medication delays, and understaffing, particularly during night shifts and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Engaging activities and social programs
- Clean and modern facility appearance
- Kind and professional therapy staff
Concerns
- Severe understaffing leading to delayed care (mentioned by 6 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Poor communication between staff and families (mentioned by 5 reviewers)
- Delays in medication administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 201 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how the therapists work with residents on their daily mobility goals?
- 2How do you ensure that medication is administered accurately and on a consistent schedule throughout the day?
- 3What is your process for keeping family members updated on any changes in a resident's health or daily needs?
- 4With the focus on social programs mentioned in your positive reviews, what kind of daily activities or group outings do the residents participate in?
- 5How does the nursing team manage personal hygiene and incontinence care to ensure every resident stays comfortable and clean?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“I came in a wheelchair and with therapy help I walk out on my own.Great rehabilitation, activitys kept us busy, would recommend to anyone and everyone love my time there.”
“The housekeepers ensured the room and hallways were clean and no foul odors lingered. And the rehab team is exceptional! Shout out to Blake!”
“We asked at 6:00 pm for pain meds. We were told the pharmacy would deliver the meds, but that they “had no idea when that would happen”. I asked the nurse on my way out the door to not forget that my loved one needed pain meds. She did not receive pain pills till 10 am the next day!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 7 deficiencies, with the most recent in August 2024 involving care quality issues, medication labeling problems, and infection control failures. The facility shows recurring problems with fire safety equipment and care planning across multiple surveys. While all deficiencies have been corrected according to the provider, the pattern of complaint-triggered issues suggests ongoing care concerns that families should investigate further.
Apr 30, 2025Routine3
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 28, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 20, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 22, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 22, 2024Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Aug 20, 2024
$11,508
Ownership & Operations
Who Operates This Facility
Websteridence Opco, LLC
for profit
AHMAD K ELSAADI
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 2 (Worst)
Ownership & Management
Owners
Mainstreeidence Developments LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
304 reviews from families & visitors
Official Website
Visit nh-tc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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