Champions Healthcare at Willowbrook
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (67%)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $31,270 in fines
What this means for your family
This facility offers a clean, beautiful environment and a therapy team that many families find exceptional. However, you should closely monitor your loved one's responsiveness to call lights and verify that medical changes are being accurately documented, as recent reviews indicate lapses in care and communication.
Google Reviews
Google Reviews
70 reviews on Google“Families can expect a facility that is frequently praised for its clean, beautiful environment and a highly compassionate nursing and therapy team. However, there are significant concerns regarding inconsistent responsiveness to call lights and instances of inadequate medical oversight during rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Excellent physical and occupational therapy team
- Strong communication with family members
Concerns
- Slow response to call lights and patient needs (mentioned by 2 reviewers)
- Inadequate medical monitoring or oversight during rehab (mentioned by 2 reviewers)
- Staff unprofessionalism or rudeness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed you are very active in communicating with families online; how does the staff typically keep us updated on our loved one's day-to-day well-being?
- 2With the recent health inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
- 3How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 4What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
- 5What is the current plan for increasing the number of caregivers on the floor to ensure everyone gets plenty of one-on-one attention?
- 6How do you ensure that the nutritional needs and meal preferences of each resident are carefully managed by the kitchen staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff here truly go above and beyond, caring not just for the patients but also for the families who trust them. From the administrators to the nurses and support staff, everyone is professional, compassionate, and attentive.”
“The nursing staff is caring, loving and attentive. The nurse director Renata goes above and beyond for every resident. Rooms are private and the facility is well maintained.”
“Didn’t get the care he needed! Meals were very late! I even had to call up there to get him help because no one answered his call light!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including recent issues in December 2025 involving food safety and infection control. The facility shows recurring problems with food safety and dietary services, fire safety systems, and resident assessments across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of repeated violations in critical areas like nutrition and safety systems suggests ongoing operational challenges that families should carefully consider.
Mar 17, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 9, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 25, 2025Routine1
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 12, 2024Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Feb 14, 2025
$31,270
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
MARSHALL LAKE HEALTHCARE LLC
TERENCE THOMPSON
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 71 of 84
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit championswillowbrook.com
Medicare data downloads
Original nursing home datasets
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