Norterre
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
The Laurel at Norterre is highly recommended by families for its professional administrative support and compassionate care staff. Because all reviews were exceptionally positive, families should schedule a tour to observe the daily interactions firsthand and ensure the environment aligns with their specific needs.
Google Reviews
Google Reviews
24 reviews on Google“The Laurel at Norterre is highly regarded by families for its compassionate staff, beautiful facility, and engaging activity programs. Reviewers frequently highlight the administrative team's effectiveness in navigating transitions and insurance complexities, as well as the high quality of food and cleanliness. Overall, families express significant peace of mind regarding the care their loved ones receive.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and helpful administrative support
- Clean and well-maintained facility
- Diverse and engaging resident activities
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a very high response rate to online feedback; how does that culture of open communication translate into how you address family concerns once a resident is living here?
- 2Given that the facility maintains a 4-star overall rating, what specific steps are you currently taking to improve the health inspection and staffing metrics to ensure the highest level of care?
- 3With 12 recent state violations noted, could you walk me through the corrective action plan you have in place to address those specific areas and prevent them from recurring?
- 4The reviews frequently highlight how engaging your activities are; what does a typical week of social or recreational programming look like for someone with my loved one's specific interests?
- 5Since staffing levels are a priority for us, could you explain how your nursing team is structured during the evening and weekend shifts to ensure residents receive prompt attention?
- 6In the event of a medical emergency or a sudden change in health status, what is your specific protocol for communicating with family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“During his acclimation to his new home the staff met his frustration and anger with the utmost professionalism and understanding.”
“They’ve been incredibly helpful in navigating the complexities of her long-term care insurance, something that felt overwhelming at first.”
“I have found a family here! My parents have been loved and cared for well. The other residents also look out for each other. Family involvement is welcomed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NorTerre shows recurring issues across multiple care areas, with families filing at least one complaint about accident prevention and safety supervision. The facility has persistent problems with fire safety systems, medication management, and care planning that have appeared across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical safety and care areas suggests ongoing operational challenges that families should carefully consider.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 16, 2025Routine13
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Apr 11, 2023Routine11
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 23, 2019Routine9
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Norterre
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 25
Ownership & Management
Owners
Lhlc Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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