Avalon View Health and Wellness
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 173 Google reviews
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What this means for your family
While recent reviews suggest a positive cultural shift under new management, the facility has a history of serious, recurring complaints regarding medical neglect and staffing shortages. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand, and asking specifically about their protocols for wound care and medication administration.
Google Reviews
Google Reviews
173 reviews on Google“Avalon View Health and Wellness presents a polarizing experience, with a significant divide between older, highly critical reviews detailing severe neglect and newer reviews praising a recent turnaround under new management. While recent visitors highlight improved facility aesthetics, a more engaged activities program, and a dedicated leadership team, long-term concerns regarding staffing levels, responsiveness, and basic hygiene persist in some accounts. Families should be aware that while many report a positive shift, serious allegations of medical neglect and communication failures remain a recurring theme in negative feedback.”
Quality Themes
Tap a score for detailsStrengths
- Recent improvements in facility aesthetics and cleanliness
- Engaged and active therapy department
- Positive, visible leadership under current administration
- Improved activities and resident engagement programs
Concerns
- Significant understaffing leading to slow call-light response times (mentioned by 6 reviewers)
- Allegations of neglect, including untreated bed sores and hygiene failures (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff or administration (mentioned by 5 reviewers)
- Inconsistent or poor quality of food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 177 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care has gone into the recent aesthetic and cleanliness improvements here; what other recent facility upgrades can we look forward to?
- 2We are so glad to see the active therapy department mentioned in recent feedback; how does the therapy team work with residents to ensure they stay mobile and engaged?
- 3With the new administration in place, what specific steps are being taken to ensure that communication between the nursing staff and family members is consistent and timely?
- 4How does the nursing team manage medication administration and monitor for any changes in a resident's skin integrity or physical condition?
- 5Could you tell us more about the current activities program and how you ensure residents are regularly engaged in social events?
- 6How does the facility handle call-light responses during the night shifts to ensure residents receive timely assistance with their needs?
Personalized based on this facility's data
Key Review Excerpts
“The Physical therapy department are a dedicated group with the Philosophy of making you a better, stronger, healthier person than when you arrived. Thankfully that Philosophy has done wonders for me.”
“The new management has made major changes and really care about the residents and the staff.”
“My dad went from walking to completely wheelchair bound with contractures AND down 50 lbs in the matter of 6 months. They did not have his bed plugged in and an even a year after escaping this facility he is still healing from the bed sores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 68 deficiencies across 8 surveys and families filing 15 complaint-triggered reports about care issues. The most recurring problems involve environmental cleanliness and safety, fire safety systems, and resident rights violations. Issues persist across multiple surveys, with repeated violations in environmental conditions, medication management, and infection control. While the facility corrects deficiencies when cited, the high complaint volume and recurring safety concerns warrant careful consideration before placement.
Nov 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2025Routine7
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 23, 2024Routine23
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 23, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Sep 23, 2024
$14,267
Ownership & Operations
Who Operates This Facility
Avalon View Health and Wellness
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 4 of 17
Ownership & Management
Owners
Vhs Mo Opco Holdings LLC
Owner · Organization
Vertical Health Services LLC
Owner (parent company) · Organization
Vhs Holdco LLC
Owner (parent company) · Organization
Vhs Ultimate Parent LLC
Owner (parent company) · Organization
Miller, William
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit avalonviewhealthandwellness.com
Medicare data downloads
Original nursing home datasets
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