Nursing HomeMedicaid

Avalon View Health and Wellness

A middle-range Medicare rating. Review each component and visit in person before deciding.

1200 West College Street, Liberty, MO 64068|140 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 174 Google reviews

(816) 781-3020 Directions Website

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4flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (1/5 stars)
1 Medicare penalty on record
Staff turnover reported at 54%
RN turnover reported at 60%

Source: Medicare data

What this means for your family

Avalon View Health and Wellness has a middle-range Medicare overall rating. Strengths include recent improvements in facility aesthetics and cleanliness. Some reviewers note concerns about significant understaffing leading to slow call-light response times (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

180 public Google reviews available

Avalon View Health and Wellness presents a polarizing experience, with a significant divide between older, highly critical reviews detailing severe neglect and newer reviews praising a recent turnaround under new management. While recent visitors highlight improved facility aesthetics, a more engaged activities program, and a dedicated leadership team, long-term concerns regarding staffing levels, responsiveness, and basic hygiene persist in some accounts. Families should be aware that while many report a positive shift, serious allegations of medical neglect and communication failures remain a recurring theme in negative feedback.

Quality Themes

Tap a score for details

Strengths

Recent improvements in facility aesthetics and cleanliness
Engaged and active therapy department
Positive, visible leadership under current administration
Improved activities and resident engagement programs

Concerns

Significant understaffing leading to slow call-light response times (mentioned by 6 reviewers)
Allegations of neglect, including untreated bed sores and hygiene failures (mentioned by 7 reviewers)
Poor communication and difficulty reaching staff or administration (mentioned by 5 reviewers)
Inconsistent or poor quality of food service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 180 analyzed

115

⚡24 reviews posted between Jun 9, 2024 – Jun 14, 2024 · 21 were 5-star

⚡12 reviews posted between Nov 24, 2024 – Nov 26, 2024 · 11 were 5-star

⚡10 reviews posted between Jan 6, 2022 – Jan 6, 2022 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how much care has gone into the recent aesthetic and cleanliness improvements here; what other recent facility upgrades can we look forward to?
2We are so glad to see the active therapy department mentioned in recent feedback; how does the therapy team work with residents to ensure they stay mobile and engaged?
3With the new administration in place, what specific steps are being taken to ensure that communication between the nursing staff and family members is consistent and timely?
4How does the nursing team manage medication administration and monitor for any changes in a resident's skin integrity or physical condition?
5Could you tell us more about the current activities program and how you ensure residents are regularly engaged in social events?
6How does the facility handle call-light responses during the night shifts to ensure residents receive timely assistance with their needs?

Personalized based on this facility's data

Key Review Excerpts

“The Physical therapy department are a dedicated group with the Philosophy of making you a better, stronger, healthier person than when you arrived. Thankfully that Philosophy has done wonders for me.”

Rehab patient · 2025★★★★☆

“The new management has made major changes and really care about the residents and the staff.”

Family member · 2024★★★★★

“My dad went from walking to completely wheelchair bound with contractures AND down 50 lbs in the matter of 6 months. They did not have his bed plugged in and an even a year after escaping this facility he is still healing from the bed sores.”

Long-term resident's family · 2024★☆☆☆☆

Source: 180 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.38hrs

50%

Registered nurses for medical care

Total Nursing

2.98hrs

73%

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility82.5%

Worse than Avg

Here

82.5%

12.8%

18.5%

Clay

10.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

84.1%

Clay

91.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility34.5%

Worse than Avg

Here

34.5%

19.5%

25.6%

Clay

20.0%

Residents needing more daily help over time

↓ Lower is better

This Facility3.4%

Better than Avg

Here

3.4%

13.9%

18.1%

Clay

15.8%

Residents whose walking got worse

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

14.1%

17.4%

Clay

19.1%

Residents on antipsychotic medication

↓ Lower is better

This Facility28.4%

Worse than Avg

Here

28.4%

15.4%

23.5%

Clay

17.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.0%

Better than Avg

Here

95.0%

82.0%

65.7%

Clay

77.6%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility76.7%

Mixed vs Avgs

Here

76.7%

79.8%

63.5%

Clay

69.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

2.2%

Clay

3.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

67findings in history

1penalty

Latest survey: 5 · well below MO avg (12.0)

14 complaint-triggered findings

$14,267 in fines

This facility shows concerning patterns with 68 deficiencies across 8 surveys and families filing 15 complaint-triggered reports about care issues. The most recurring problems involve environmental cleanliness and safety, fire safety systems, and resident rights violations. Issues persist across multiple surveys, with repeated violations in environmental conditions, medication management, and infection control. While the facility corrects deficiencies when cited, the high complaint volume and recurring safety concerns warrant careful consideration before placement.

Jun 11, 2026Complaint1 finding

0725Potential for harm · IsolatedResolved (past non-compliance)

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 4, 2026Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 20, 2025Complaint1 finding

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 19, 2025Routine7 findings

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Sep 19, 2025Complaint1 finding

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 2, 2025Complaint1 finding

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Sep 23, 2024

$14,267

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avalon View Health and Wellness

Organization Type

for profit

Chain Affiliation

Chain Name

Vertical Health Services

Chain Size

15 facilities nationwide

Chain avg rating: 1.6/5 · Rank 4 of 17

Ownership & Management

Owners

Vhs Mo Opco Holdings LLC

Owner · Organization

Vertical Health Services LLC

Owner (parent company) · Organization

Vhs Holdco LLC

Owner (parent company) · Organization

Vhs Ultimate Parent LLC

Owner (parent company) · Organization

Miller, William

Owner (parent company)

Key personnel

College St Consulting LLCManagerGatapia, RamiloManagerMiller, WilliamManagerSiard, AshleeManagerCollege St Consulting LLCAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(816) 781-3020

avalonviewhealthandwellness.com

1200 West College Street

Liberty, MO 64068

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

174 reviews from families & visitors

Official Website

Visit avalonviewhealthandwellness.com

Medicare data downloads

Original nursing home datasets

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