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Nursing HomeMedicaid Top Rated

Niles Canyon Post Acute

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

38650 Mission Boulevard, Canyon Heights - Vallejo Mills · Fremont, CA 9453673 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 33 Google reviews

5
4
3
2
1
Niles Canyon Post Acute Nursing Home in Fremont, CA — Street View
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What this means for your family

This facility is an excellent choice for patients needing intensive physical therapy or compassionate long-term care, as the staff is frequently described as treating residents like family. However, because of a reported incident involving medication errors, families should be highly vigilant and maintain active communication with the nursing team regarding all treatments.

Google Reviews

Google Reviews

33 reviews on Google
Families generally praise Niles Canyon Post Acute for its compassionate, family-like nursing staff and effective physical therapy that helps patients regain mobility. While the facility is noted to be older and in need of some upgrades, it is consistently described as clean and well-maintained. However, one highly critical review raised serious concerns regarding medication errors and insurance-related discharge pressures.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities7.0Meds3.0MemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained environment
  • Personalized, family-oriented atmosphere

Concerns

  • Medication errors and clinical competency
  • Aging facility infrastructure (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)2.92021(8)2.32022(3)4.82023(4)4.22024(5)4.92025(10)4.92026(7)

Distribution · 38 analyzed

5
27
4
4
3
0
2
0
1
7

How They Respond to Reviews

83%response rate
Good

The owner provides highly personalized and empathetic responses to positive reviews, often addressing specific family members and staff mentioned. For negative reviews without text, they use a standardized template to request more information and express a commitment to service.

Questions for Your Tour

  • 1It's wonderful to see how much the management engages with the community through your review responses; how do you typically incorporate family feedback into daily care improvements?
  • 2With such a high CMS health inspection rating, what specific protocols do you have in place to ensure medication administration is handled with 100% accuracy?
  • 3Since many families mention the compassionate nursing staff, how do you ensure that level of attentive care remains consistent during shift changes?
  • 4What specific steps are being taken to maintain and upgrade the facility's infrastructure to ensure a modern and comfortable environment for residents?
  • 5How do the physical and occupational therapy programs integrate into a resident's daily routine to help them regain independence?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside doctors?

Personalized based on this facility's data


Key Review Excerpts

The staff made her feel at home and she slowly made many friends. Even though her English was limited, the caregivers understood her feelings

Family of resident · 2025★★★★★

The physical therapy and CNA staff here excellent, every time I needed something they were right there for me.

Rehab patient · 2025★★★★★

The administrator, Eric, was extremely compassionate and knowledgeable when it came to questions I had regarding insurance and other matters.

Long-term resident's family · 2024★★★★★
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
4.15hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.5%
CA
13.7%
Alameda
9.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
15.4%
CA
11.6%
Alameda
12.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.4%
CA
10.7%
Alameda
7.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Alameda
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
5.3%
CA
4.1%
Alameda
3.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
14.4%
CA
10.4%
Alameda
8.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Alameda
90.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Alameda
91.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
CA
1.5%
Alameda
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Well below state avg (15.4)
6 complaint-triggered
$6,292 in fines

This facility has had recurring safety issues across multiple surveys, particularly with fire safety systems, electrical equipment, and food safety, though all deficiencies have been corrected. One family filed a complaint about nursing care quality standards in early 2026. The pattern shows ongoing challenges with fire alarms, sprinkler systems, and emergency equipment maintenance that have persisted across different inspection periods, suggesting potential systemic issues with facility maintenance and safety protocols.

Feb 23, 2026Complaint
3
0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Feb 9, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jan 5, 2026Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 26, 2025Routine
5
0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Feb 17, 2024Routine
10
0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Apr 15, 2022Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Federal Penalties

Fine

Jun 26, 2023

$2,098

Fine

Jun 5, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

Niles Canyon Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

West Harbor Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 3.9/5 · Rank 4 of 8 (Best)

Ownership & Management

Owners

West Harbor Healthcare LLC

Owner · Organization

100%

Galbasini, Kevin

Owner (parent company)

40%

Gill, Daniel

Owner (parent company)

40%

Rosenhan, Cameron

Owner (parent company)

10%

Key personnel

Galbasini, KevinOfficer / DirectorGill, DanielOfficer / DirectorRosenhan, CameronOfficer / DirectorGalbasini, KevinManagerGill, DanielManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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