Niles Canyon Post Acute
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 33 Google reviews

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What this means for your family
This facility is an excellent choice for patients needing intensive physical therapy or compassionate long-term care, as the staff is frequently described as treating residents like family. However, because of a reported incident involving medication errors, families should be highly vigilant and maintain active communication with the nursing team regarding all treatments.
Google Reviews
Google Reviews
33 reviews on Google“Families generally praise Niles Canyon Post Acute for its compassionate, family-like nursing staff and effective physical therapy that helps patients regain mobility. While the facility is noted to be older and in need of some upgrades, it is consistently described as clean and well-maintained. However, one highly critical review raised serious concerns regarding medication errors and insurance-related discharge pressures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained environment
- Personalized, family-oriented atmosphere
Concerns
- Medication errors and clinical competency
- Aging facility infrastructure (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often addressing specific family members and staff mentioned. For negative reviews without text, they use a standardized template to request more information and express a commitment to service.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through your review responses; how do you typically incorporate family feedback into daily care improvements?
- 2With such a high CMS health inspection rating, what specific protocols do you have in place to ensure medication administration is handled with 100% accuracy?
- 3Since many families mention the compassionate nursing staff, how do you ensure that level of attentive care remains consistent during shift changes?
- 4What specific steps are being taken to maintain and upgrade the facility's infrastructure to ensure a modern and comfortable environment for residents?
- 5How do the physical and occupational therapy programs integrate into a resident's daily routine to help them regain independence?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff made her feel at home and she slowly made many friends. Even though her English was limited, the caregivers understood her feelings”
“The physical therapy and CNA staff here excellent, every time I needed something they were right there for me.”
“The administrator, Eric, was extremely compassionate and knowledgeable when it came to questions I had regarding insurance and other matters.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring safety issues across multiple surveys, particularly with fire safety systems, electrical equipment, and food safety, though all deficiencies have been corrected. One family filed a complaint about nursing care quality standards in early 2026. The pattern shows ongoing challenges with fire alarms, sprinkler systems, and emergency equipment maintenance that have persisted across different inspection periods, suggesting potential systemic issues with facility maintenance and safety protocols.
Feb 23, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Feb 9, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 26, 2025Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 17, 2024Routine10
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Apr 15, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Jun 26, 2023
$2,098
Fine
Jun 5, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Niles Canyon Post Acute
for profit
Chain Affiliation
West Harbor Healthcare
8 facilities nationwide
Chain avg rating: 3.9/5 · Rank 4 of 8 (Best)
Ownership & Management
Owners
West Harbor Healthcare LLC
Owner · Organization
Galbasini, Kevin
Owner (parent company)
Gill, Daniel
Owner (parent company)
Rosenhan, Cameron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit nilescanyonpostacute.com
Medicare data downloads
Original nursing home datasets
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