Nick's Health Care Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (61%)
Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Worst in RELIANT CARE MANAGEMENT chain · $33,135 in fines · Abuse citation
What this means for your family
While many families report a clean environment and compassionate staff, the facility faces serious allegations regarding weekend communication and quality of care. We strongly recommend visiting during a weekend to test responsiveness and asking management directly about their protocols for handling patient distress and family communication.
Google Reviews
Google Reviews
24 reviews on Google“NICK'S HEALTH CARE CENTER, LLC receives highly polarized feedback, with many recent reviews praising the facility's atmosphere and specific staff members like the social worker, Christy. However, these positive reports are sharply contrasted by severe allegations of neglect, poor communication, and inadequate care, particularly regarding weekend staffing and responsiveness. Families should weigh the reported warmth of the staff against the serious concerns raised about patient safety and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Helpful and responsive social services
- Clean, odor-free facility environment
- Supportive approach to family members
Concerns
- Inadequate weekend staffing and communication (mentioned by 2 reviewers)
- Allegations of patient neglect and poor quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a high priority for your team, how do you ensure consistent communication and care quality for residents during weekend shifts?
- 2I noticed the facility has a very welcoming atmosphere; how do you balance that compassionate approach with the medical oversight required for residents with complex health needs?
- 3Could you walk me through your current process for keeping families updated on their loved one's health status, especially when there are changes in care plans?
- 4With a capacity of 70 residents, what does a typical daily activity schedule look like to ensure everyone stays engaged and active?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden medical issue outside of normal business hours?
- 6What steps are you currently taking to address the recent state-reported deficiencies to ensure the highest standard of safety and care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“Nick's cared for my brother for a couple of years before they died. They treated him with dignity, and it was clear that the staff really cared about him.”
“No dirty smells and the young lady in social service (Kristy) was very polite and friendly answering all my questions and even when I left and called back very helpful young lady.”
“ITS VERY HARD TO GET INTOUCH WITH STAFF ON WEEKENDS THEY DO NOT ANSWER PHONES ,I WOULD HATE TO NOT BE ABLE TO REACH SOMEONE ABOUT MY LOVED ONES”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning repeated deficiencies in resident protection, with two recent complaints about abuse and neglect. Families have filed reports triggering investigations, including issues with food safety, pest control, and resident rights. The facility shows recurring problems with abuse prevention policies, dietary services, and emergency preparedness across multiple surveys. While the provider indicates corrections are planned, the pattern of similar deficiencies reappearing suggests ongoing challenges with consistent care quality and safety standards.
Nov 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 3, 2025Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Feb 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 11, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 11, 2024Complaint4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 3, 2025
$10,348
Fine
Oct 3, 2025
$11,190
Ownership & Operations
Who Operates This Facility
Nick's Health Care Center, LLC
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 26 of 29 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.