Nhc Healthcare Rossville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in GA · Meets national RN staffing standard · Below chain average · $57,077 in fines · Zero deficiencies (last inspection)
What this means for your family
This facility is highly regarded for its rehabilitation therapy and CNA training programs, making it a strong candidate for short-term recovery. However, because there are conflicting reports regarding facility cleanliness and staff empathy, we strongly recommend an unannounced visit to tour the specific wing where your loved one would reside.
Google Reviews
Google Reviews
37 reviews on Google“NHC Healthcare Rossville receives high praise for its rehabilitation services and staff, with many reviewers highlighting the compassionate care provided by CNAs and therapists. However, there is a stark contrast in reviews, with some reports of poor facility conditions, including cleanliness issues and concerns regarding staff empathy, suggesting a potential inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation therapy team
- Compassionate and attentive nursing staff
- Effective CNA training program
- Strong focus on patient-centered care
Concerns
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Staff lack of empathy and unprofessional behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation therapy team; could you tell me more about how they work with residents to regain their independence?
- 2What specific steps is the facility taking to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 3How do you support your nursing and CNA staff in maintaining a culture of empathy and professional, person-centered care?
- 4Can you walk me through the protocols in place for handling medical emergencies or sudden changes in a resident's condition during the night?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6How does the facility ensure that the care plan is personalized to meet the unique emotional and physical needs of each resident?
Personalized based on this facility's data
Key Review Excerpts
“These nurses, CNAs, and PTs are wonderful. They are working hard to get me home to Lonnie Qualls. I have been here for 3 weeks and these folks treat me like I'm family!”
“I am a patient here and have been here 3 times for rehab. You can not help love the staff here, they are by far the very best! This is the only place i will come.”
“I am appalled at the conditions the residents of this facility have to live in. It’s dark and dreary, the smell of urine is strong, roaches and rats have been spotted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports leading to 10 complaint-triggered deficiencies, with serious concerns about resident protection from abuse and neglect being the most significant issue. The facility also has recurring problems with medication management and respiratory care that appeared in both surveys. While all deficiencies have reported correction dates, the pattern of complaints about basic resident safety warrants careful consideration during any visit.
Mar 8, 2024Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 8, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Jan 19, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Mar 8, 2024
$57,077
Ownership & Operations
Who Operates This Facility
Nhc Healthcare Rossville
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 59 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Ridge Manor of Rossville
1.1 miAssisted Living · Rossville, GA
Lantern at Morning Pointe,the-Happy Valley
1.8 miAssisted Living · Rossville, GA
Morning Pointe at Happy Valley
2.0 miAssisted Living · Rossville, GA
Center for Advanced Rehab at Parkside, the
2.4 miNursing Home · Rossville, GA
Pruitthealth - Fort Oglethorpe
3.0 miNursing Home · Fort Oglethorpe, GA
Nhc Healthcare Ft Oglethorpe
4.3 miNursing Home · Fort Oglethorpe, GA