Nhc Healthcare, Oakwood
Strong Medicare quality ratings; families often praise effective physical and rehab therapy. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While this facility has a history of successful rehab outcomes, the recent reports of patient neglect and dismissive communication are concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining a proactive role in your loved one's medical advocacy to ensure their needs are not overlooked.
Google Reviews
Google Reviews
12 reviews on Google“NHC HealthCare, Oakwood receives polarized feedback, with some families praising the dedicated rehab and nursing staff, while others report serious concerns regarding patient neglect and poor communication. While long-term residents and rehab patients have highlighted positive experiences, recent reports of patients being left unattended and dismissive attitudes toward medical concerns suggest significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy
- Attentive and caring nursing staff
- Engaging activities for residents
Concerns
- Poor communication and dismissiveness regarding medical concerns (mentioned by 2 reviewers)
- Inadequate supervision or neglect of vulnerable patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehab and physical therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that all medication changes or new medical concerns are communicated clearly and promptly to family members?
- 3What specific protocols are in place to ensure residents are closely supervised and attended to throughout the day and night?
- 4Could you describe some of the most popular social activities or group events that help keep the residents engaged and active?
- 5In the event of a sudden medical change or an after-hours emergency, what is the immediate process for notifying the family?
- 6With the high staffing rating you have, how do you ensure that the care remains personalized and attentive to each resident's unique needs?
Personalized based on this facility's data
Key Review Excerpts
“I think the staff the nurses etc are very good to their patients. Father in law is a resident and likes it . Building is just older and could use a few updates.”
“This is the best place. I have been here for 3 weeks for knee replacement rehabilitation and I received excellent care.”
“My 91 year old Grandmother who has severe neuropathy and wrest-less leg syndrome among other ailments was left sitting in a wheel chair at the nurses station overnight until the day shift came in a long.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing compliance issues with families filing complaints that triggered investigations. The most recurring problems involve resident rights violations, emergency preparedness deficiencies, and care planning delays. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys (2022-2026) in resident rights and emergency preparedness suggests persistent operational challenges that families should discuss during visits.
Jan 22, 2026Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Feb 14, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 27, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 9, 2022Routine6
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Oakwood
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 28 of 65
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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