Nhc Healthcare, Oak Ridge
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
This facility is frequently praised for its effective rehab therapy and clean environment, making it a viable option for short-term recovery. However, the recurring reports of slow call-light response times and hygiene issues are serious; we strongly advise families to visit frequently and maintain active oversight to ensure your loved one's needs are met.
Google Reviews
Google Reviews
43 reviews on Google“NHC HealthCare, Oak Ridge receives polarized feedback, with many families praising the rehab therapy team and cleanliness, while others report severe concerns regarding staffing levels and hygiene. While some reviewers describe a compassionate and attentive environment, multiple families have documented significant delays in call-light response times and issues with basic patient care, particularly regarding incontinence and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate social work and nursing leadership
- Friendly and supportive front-line staff
Concerns
- Slow response times to call lights (mentioned by 5 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
- Poor hygiene management (soiled briefs/bedding) (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these programs into the daily routine for residents who need extra support?
- 2I noticed that response times to call lights are a common concern for families; what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 3With the current staffing levels, how does your team prioritize hygiene management and ensure that residents receive regular, consistent care throughout the day and night?
- 4Could you walk me through your process for medication management to ensure that doses are administered accurately and consistently for residents?
- 5How do you keep families informed and involved in their loved one's care, especially since communication is a top priority for your team?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating the situation to the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were top notch and worked with him to help build him up and get him home. The nursing staff were always pleasant anytime we asked anything of them.”
“My 90-year-old mother recently spent three weeks at NHC Oak Ridge for rehabilitation following a hospital stay, and I have nothing but good things to say about the experience.”
“She would be left in urine soaked briefs for over 24 hours at a time and I know this because I marked her briefs on the inside with a black sharpie marker would go back the next evening when I was able to and the brief would still be on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare Oak Ridge has 12 deficiencies across three surveys, with all violations corrected by the facility. The most recurring issues involve safety systems (fire doors, smoke barriers, exit systems) and care quality concerns including treatment planning, accident prevention, and dental services. A significant cluster of deficiencies occurred in November 2023, suggesting some operational challenges, though the facility has addressed all identified problems.
Feb 19, 2026Routine3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 29, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 11, 2020Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 27, 2019Routine3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Oak Ridge
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 32 of 65
Ownership & Management
Owners
National Health CORP Leveraged Employee Stock Ownership Trust
Owner · Organization
Ussery, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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