Diversicare of Oak Ridge
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 5.0)
Bottom 25% in TN · Below recommended RN staffing · Worst in DIVERSICARE HEALTHCARE chain · $205,329 in fines · Special Focus Facility (CMS)
What this means for your family
This facility's rehab therapy department is frequently praised for its effectiveness, making it a potential option for short-term recovery. However, families must be vigilant regarding long-term care; please conduct unannounced visits to verify staffing levels and hygiene standards, as multiple reviewers have reported significant lapses in basic care during off-hours.
Google Reviews
Google Reviews
84 reviews on Google“Diversicare of Oak Ridge receives highly polarized feedback, with many families praising the rehab therapy team and specific administrative staff, while others report severe concerns regarding patient neglect and hygiene. While some visitors describe a clean and welcoming environment, multiple long-term reports highlight chronic understaffing, poor communication, and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated rehab therapy team
- Welcoming and helpful administrative/admissions staff
- Clean and well-maintained facility areas
- Compassionate individual nursing staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor hygiene and failure to assist with basic needs (showers, incontinence care) (mentioned by 7 reviewers)
- Inconsistent medication management and communication (mentioned by 5 reviewers)
- Unpleasant facility odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehab therapy team; could you tell us more about how they work with residents to help them regain their strength?
- 2How does the nursing team ensure that medication is administered accurately and that any changes in a resident's health are communicated promptly to the family?
- 3What specific steps is the facility taking to ensure that hygiene needs, like regular showers and incontinence care, are met consistently for every resident?
- 4With the administrative staff being so welcoming, how do you facilitate regular communication between the nursing staff and family members regarding daily care updates?
- 5Could you describe the dining experience here, specifically how mealtime is structured and how you ensure the food is both nutritious and appetizing?
- 6In the event of a medical emergency during the night, what is the protocol for ensuring a resident receives immediate attention?
Personalized based on this facility's data
Key Review Excerpts
“My father was there for roughly six weeks... he fell trying to get from his bed to his wheelchair FLUR SEPARATE TIMES, and four separate times, they left him lying in the floor, calling, crying, screaming for help for OVER AN HOUR.”
“The only reason we didn't give them five stars is because they do seem to be a bit under-staffed. However, the staff make us aware of that and do their best to”
“My mother has been here for 5yrs it's small & clean The food is not good, short staffed, constant turn over of employee's.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility that triggered 25 of 53 total deficiencies, revealing concerning patterns in fire safety, resident protection, and medication management. Recent complaints involved failure to protect residents from abuse and neglect, repeated fire alarm system problems, and medication labeling issues. While all deficiencies show correction dates, the recurring nature of problems across multiple areas suggests ongoing operational challenges that families should carefully consider.
Jun 10, 2025Complaint3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 29, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 20, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 15, 2023Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 3, 2023Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Sep 22, 2023
$205,329
Payment Denial
Sep 22, 2023
38-day denial
Ownership & Operations
Who Operates This Facility
Diversicare of Oak Ridge
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 34 of 44 (Worst)
Ownership & Management
Owners
Diversicare Leasing Lp
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Dms Gp LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit diversicareofoakridge.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.