Nhc Healthcare, Kennett
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While some families report excellent communication and compassionate care, the recent reports of slow call-light response times and high-density rooming are concerning. When touring, we strongly recommend asking to see the specific room your loved one would occupy and inquiring about the current staffing ratios during evening and weekend shifts.
Google Reviews
Google Reviews
8 reviews on Google“NHC Healthcare, Kennett receives polarized feedback, with recent reviews highlighting a stark contrast between compassionate, communicative care and significant operational failures. Families should be aware of specific concerns regarding room density and responsiveness to call lights, which have been raised as major points of contention.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective use of technology for family communication
- Professional and knowledgeable care team
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- High room occupancy (3 residents per room) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having a capacity of 170 residents, how do you manage the workflow to ensure call lights are answered promptly and residents' needs are met in a timely manner?
- 2I noticed that some rooms accommodate three residents; could you show us a typical room layout and explain how you ensure privacy and personal space for each individual?
- 3Given the 3/5 staffing rating, could you walk us through how your nursing team is structured to maintain the high quality of care reflected in your 5-star health inspection rating?
- 4We really appreciate how well you use technology to keep families updated; could you explain how that process works and how often we can expect communication regarding our loved one’s care?
- 5What does a typical daily schedule look like for residents, and how do you encourage social engagement among such a large community?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you coordinate with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is friendly, compassionate, professional, and knowledgeable. They are patient and attentive to our family’s needs, consistently going above and beyond to keep us connected with our loved one.”
“I wouldnt use this place some rooms are 3 to a room which is crazy then not to mention if your love one pushes nurses button noone comes for a long time”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare Kennett has 14 deficiencies across three surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The facility shows recurring issues with resident rights, safety oversight, and fire safety systems, with sprinkler system maintenance cited twice. All deficiencies have correction dates, suggesting the facility addresses problems when identified, though the pattern indicates ongoing challenges with basic care standards.
May 2, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 15, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 19, 2022Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Kennett
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 19 of 65 (Best)
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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