Heritage Nursing Center - Skilled Nursing by Ameri
Strong Medicare quality ratings; families often praise warm, compassionate nursing and floor staff. Still worth an in-person visit.
based on 49 Google reviews
Watch Heritage Nursing Center - Skilled Nursing by Ameri
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its compassionate staff and clean environment, making it a strong candidate for those prioritizing a warm, family-like atmosphere. However, because a few reviewers mentioned concerns about nighttime staffing ratios and responsiveness, we recommend asking specifically about their night-shift staffing protocols during your tour.
Google Reviews
Google Reviews
49 reviews on Google“Heritage Nursing Center receives overwhelmingly positive feedback, with many families praising the staff for treating residents like family and providing attentive, compassionate care. While most reviewers highlight a welcoming environment and strong communication, there are isolated but serious concerns regarding nighttime staffing ratios and the handling of end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and floor staff
- Strong communication with family members
- Clean and well-maintained facility
- Effective rehab therapy services
Concerns
- Inadequate staffing levels during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that commitment to communication translate into how you keep families updated on their loved one's daily progress?
- 2Given that your facility is highly rated for cleanliness and compassion, how do you ensure that same level of attentive care is maintained during the overnight hours?
- 3With a 5-star rating for health inspections, what specific protocols do you have in place to ensure those high standards are consistently met for medical care and resident safety?
- 4Since your rehab therapy services are so well-regarded, how are those sessions integrated into a resident's daily schedule to ensure they stay active and engaged?
- 5How do you manage the balance between maintaining a high quality of care and addressing the staffing needs during the night shift to ensure residents feel secure at all times?
- 6What kind of social or group activities do you offer that help residents feel like they are part of a community here at Heritage?
Personalized based on this facility's data
Key Review Excerpts
“The staff are and all personnel are great. They answered questions and provided information that the hospitals didn’t. They genuinely care about the patients and their quality of life.”
“One thing I do wish is for you to always have 2 CNAs on at noc. One to me at night shift is to much for this many residents. The nurses were out of this world.”
“The staff are caring and go out of their way to make sure the needs of the residents are met. We have all remarked that this is the cleanest and most odor free facility we”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Nursing Center shows a mixed record with 14 deficiencies across three surveys, all corrected by the facility. The most frequent issues involve resident assessment and care planning, resident rights notifications, and building safety concerns like exits and sprinkler systems. Recent surveys found problems with medication error rates and infection control, while earlier issues centered on care planning and resident communication. All deficiencies have correction dates, suggesting the facility addresses identified problems.
Feb 18, 2026Routine5
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 18, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 21, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 15, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Heritage Nursing Center - Skilled Nursing by Ameri
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 23 (Best)
Ownership & Management
Owners
R H Montgomery Properties, INC
Owner · Organization
Montgomery, Anna
Owner (parent company)
Montgomery, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives