Nhc Healthcare, Johnson City
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and rehab outcomes, making it a potential option for short-term recovery. However, given the recurring reports of medication delays and slow response times, we strongly advise families to visit frequently and maintain active oversight of their loved one's daily care needs.
Google Reviews
Google Reviews
55 reviews on Google“NHC HealthCare, Johnson City receives highly polarized feedback, with many families praising the effective rehabilitation therapy and friendly staff, while others report serious concerns regarding patient safety and neglect. Recurring complaints include medication errors, slow response times to call lights, and instances of rough handling, suggesting that the quality of care may be inconsistent depending on the shift or specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Clean and well-maintained facility
- Responsive communication for long-distance families
- Friendly and caring individual staff members
Concerns
- Medication errors and delays (mentioned by 3 reviewers)
- Neglect and slow response to call lights (mentioned by 4 reviewers)
- Understaffing leading to poor care (mentioned by 3 reviewers)
- Rough handling or physical injury during care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those rehabilitation services into the daily routine of residents who are not there for short-term stays?
- 2With a 3-star CMS staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and timeliness for each resident?
- 4What steps does the nursing team take to ensure that residents are handled with gentleness and care during daily activities like transfers and grooming?
- 5How do you maintain consistent communication with families, especially those who live out of town, regarding changes in a loved one's health or care plan?
- 6What specific activities or social programs are available for residents in memory care to ensure they remain engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the therapy department were ABSOLUTELY TOP NOTCH!!!! My grandfather was able to rehab and discharg home.”
“We received a call daily (we live apx. 2,000 away) with a progress report. Her therapists called with updates as well.”
“She was only there a few days and her health declined due to lack of care…the staff were friendly but didn’t seem to fully be attentive to what they were doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare Johnson City shows a manageable inspection record with 8 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve fire safety and smoke protection systems, appearing in multiple surveys, along with isolated concerns about resident care planning and dental services. While fire safety violations repeated across different survey years, all deficiencies were addressed with documented correction dates, suggesting the facility responds appropriately to regulatory findings.
Jan 7, 2026Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
May 11, 2022Routine4
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 17, 2019Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 25, 2018Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Johnson City
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 17 of 65 (Best)
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc-Op Lp
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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