Nhc Healthcare - Greenwood
Strong Medicare quality ratings; families often praise professional and caring rehab therapy team. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the facility has a history of providing effective rehab therapy, the recent reports of medication errors and neglect are deeply concerning. If you choose this facility, ensure you have a clear plan for daily family oversight and frequent communication with the nursing staff to monitor your loved one's care.
Google Reviews
Google Reviews
10 reviews on Google“NHC Healthcare - Greenwood receives highly polarized feedback, with some patients praising the professional rehab therapy and others reporting severe concerns regarding neglect and medication errors. While recent rehab patients highlight attentive care, multiple family members have raised alarming allegations about communication barriers, slow response times, and failures in basic patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring rehab therapy team
- Effective post-surgery recovery support
- Strong rapport between patients and nursing staff
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Neglect and poor patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding call light response times, what specific protocols or staffing adjustments do you have in place to ensure residents receive timely assistance?
- 2With medication management being a priority for our family, could you walk us through the process for administering meds and how you ensure accuracy for residents with complex needs?
- 3I noticed the rehab team receives high praise for their post-surgery support; how do you integrate that same level of dedicated care into the daily nursing and long-term support routines?
- 4Communication is very important to us—what is the standard process for keeping family members updated on changes in a resident's health or care plan?
- 5What steps are being taken to address the recent health inspection findings to ensure the highest standard of safety and quality for your 152 residents?
- 6Could you share how the facility fosters a sense of community and engagement through daily activities, especially for those who may need extra encouragement to participate?
Personalized based on this facility's data
Key Review Excerpts
“The staff of NHC of Greenwood, SC have been an absolute blessing to me since coming home from the hospital following my surgery. Their concern for my health is amazing and professional.”
“My mother was there for rehab. They took very good care of her. She made close friends with the therapists, several of the nurses & aides.”
“Not keeping call lights where blind people can reach them..don’t offer to feed the blind… usually takes up to 20 mins to get an answer on call light.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including a significant medication error issue that was corrected. The facility shows recurring problems with care planning, resident rights, and food service across multiple surveys. Most deficiencies appear to be corrected when identified, though the pattern of issues across care planning and resident communication suggests families should ask detailed questions about these areas during visits.
May 1, 2025Routine4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 15, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Sep 12, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Nhc Healthcare - Greenwood
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 53 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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