Magnolia Manor - Greenwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 3)
Bottom 25% in SC · Below recommended RN staffing · Worst in FUNDAMENTAL HEALTHCARE chain · $3,962 in fines
What this means for your family
While some residents report successful rehabilitation, the facility has a long-standing pattern of complaints regarding cleanliness and understaffing. Before choosing this facility, we strongly recommend conducting an unannounced visit to observe current staffing levels and room hygiene, and asking specifically how the facility handles communication during medical incidents.
Google Reviews
Google Reviews
23 reviews on Google“Magnolia Manor - Greenwood receives highly polarized feedback, with recurring reports of severe neglect, poor hygiene, and chronic understaffing. While some recent reviewers praise specific staff members and successful rehabilitation outcomes, many families express deep frustration regarding communication failures, cleanliness issues, and a lack of consistent care for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Specific staff members noted for responsiveness
- Occasional well-organized social events
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Persistent unpleasant odors throughout the facility (mentioned by 4 reviewers)
- Poor communication with family members regarding resident status (mentioned by 3 reviewers)
- Lack of cleanliness in resident rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout the day?
- 3What specific steps does your team take to maintain a high standard of cleanliness in the resident rooms and common areas?
- 4How do you ensure that family members are kept updated and informed about any changes in a resident's health or status?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
- 6We noticed some staff members are specifically praised for being very responsive; how do you foster that level of care within your current team?
Personalized based on this facility's data
Key Review Excerpts
“My aunt is a client at Magnolia Manor-Greenwood. She is so happy there. She is thriving more than she has in years!!! The staff is phenomenal!!!”
“When I first got there I could barely go 5 feet to the bathroom with a walker, when I left 33 days later I was walking up to 400 feet with a walker and able to climb up 12 stairs unassisted. They were nothing but kind and Caring to me.”
“My sister has cancer and was place in Magnolia Manor for therapy in hopes she would get to go home. She was left in the bed for 4 1/2 days without getting her up. When they got her up (that was her therapy according to the PT) she had no plan for any other therapy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Half of the deficiencies at this facility stem from family complaints, indicating ongoing concerns with care quality. The most recurring issues involve accident hazards and safety supervision, care planning and assessments, and medication management errors. Problems with accident prevention appear across multiple surveys from 2024 through 2025, suggesting persistent safety challenges that may not be fully resolved despite correction plans.
Apr 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 16, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 27, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Dec 30, 2025
$14,020
Fine
Dec 1, 2023
$3,962
Ownership & Operations
Who Operates This Facility
Magnolia Manor - Greenwood
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 63 of 68 (Worst)
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit magnoliamanorgreenwood.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Greenwood Transitional Rehabilitation Unit
< 1 miNursing Home · Greenwood, SC
Nhc Healthcare - Greenwood
1.7 miNursing Home · Greenwood, SC
Wesley Commons Health and Rehabilitation Center
2.0 miNursing Home · Greenwood, SC