Nhc Healthcare, Dickson
Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy department. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
While the rehabilitation therapy department is highly regarded, the facility has a concerning pattern of reports regarding patient neglect and poor communication. If you choose this facility, it is essential to maintain a daily presence to monitor your loved one's hygiene and care, as multiple reviewers noted that the quality of attention can be inconsistent.
Google Reviews
Google Reviews
54 reviews on Google“NHC Healthcare Dickson receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific nursing staff for their compassionate care. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, rude administrative communication, and inconsistent staffing levels. Families considering this facility should be aware that experiences appear to vary greatly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy department
- Compassionate end-of-life and hospice care
- Some dedicated, long-term nursing and CNA staff
- Cleanliness in specific units
Concerns
- Inconsistent or rude communication from administration and nursing staff (mentioned by 7 reviewers)
- Neglect regarding hygiene, soiled clothing, and basic patient care (mentioned by 5 reviewers)
- Slow response times to call lights and understaffing (mentioned by 4 reviewers)
- Poor management of patient safety leading to falls or injury (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you ensure that same level of attentive, hands-on care is maintained for residents who are here for long-term support rather than just short-term therapy?
- 2I noticed some feedback regarding communication; what is the best way for families to stay updated on their loved one's daily status, and who is our primary point of contact for non-emergency concerns?
- 3With the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during shift changes or overnight hours?
- 4Could you walk me through the daily hygiene and laundry routine to ensure residents are consistently clean and comfortable throughout the day?
- 5Since patient safety is a top priority, what specific measures and equipment do you use to prevent falls and monitor residents who may be at a higher risk of injury?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The entire therapy team is incredible, and it really feels like a family there. They all bring very different things to the table.”
“The nurses at NHC cared for my Papa in his final days as if he was a member of their own family. When he passed, they delicately took care of him and left a rose on his body.”
“They broke my grandmothers hip because they didn't stand her up properly with the right support. They are rude and mean and don't care about anyone except their paycheck.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare Dickson shows a mixed record with 4 deficiencies across 2 surveys, all corrected by the facility. The most recent 2022 survey identified issues in three key areas: infection control, medication management, and resident rights. An earlier 2019 survey found problems with pressure ulcer care. While all deficiencies have been addressed, families should inquire about current practices in these care areas during visits.
Apr 22, 2026Routine4
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jan 21, 2022Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 1, 2019Routine1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Dickson
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 25 of 65 (Best)
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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