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Nursing HomeMedicaid Investigative

Dickson Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

901 N Charlotte, Dickson, TN 3705570 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 52 Google reviews

5
4
3
2
1
Dickson Health and Rehab Nursing Home in Dickson, TN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (19 vs median 5.0)
  • High staff turnover (67%)
  • High RN turnover (88%)

Bottom 25% in TN · Critically understaffed (RN) · Worst in MISSION HEALTH COMMUNITIES chain · No penalties on record

Source: Medicare data

What this means for your family

While some families report positive rehabilitation outcomes, the recent, severe allegations of neglect and failure to meet basic nutritional needs are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining a very active presence to ensure your loved one's needs are being met.

Google Reviews

Google Reviews

52 reviews on Google
Dickson Health and Rehab receives highly polarized feedback, with some families praising the compassionate staff and effective rehabilitation services, while others report severe concerns regarding patient neglect and basic care. Recurring complaints highlight significant issues with understaffing, poor communication, and failures in meeting basic nutritional and hygiene needs for residents. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the critical safety concerns raised by others.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean6.0Activities8.0Meds3.0MemoryN/AComms2.0Value3.0

Strengths

  • Effective physical and occupational therapy
  • Many staff members described as caring and attentive
  • Supportive social services team
  • Clean and well-maintained facility environment

Concerns

  • Severe understaffing and slow response times (mentioned by 6 reviewers)
  • Neglect regarding basic needs (feeding, hydration, hygiene) (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Inadequate pain management or medical follow-through (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(8)'19(9)'21(4)'23(6)'25(4)'26(6)

Distribution · 82 analyzed

5
42
4
10
3
7
2
6
1
17

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With 70 residents in the facility, how do you ensure that each resident receives timely assistance with daily needs like hydration, feeding, and personal hygiene?
  • 2I noticed the facility has a 1/5 staffing rating; what specific steps are you taking to improve staff retention and ensure there are enough caregivers on the floor at all times?
  • 3What is your standard protocol for communicating with families regarding changes in a resident's health, and what is the best way for us to reach the nursing team directly if we have concerns?
  • 4Given the recent feedback regarding medication management, could you walk me through your process for ensuring residents receive their medications accurately and on time?
  • 5What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation?
  • 6How does your team handle medical follow-through and pain management to ensure that any changes in a resident's condition are addressed promptly?

Personalized based on this facility's data


Key Review Excerpts

The staff are very good and answer to her every need. The activities keep her busy and she loves the activities. The trips fishing, county fair, and the cookouts are great!

Long-term resident's family · 2022★★★★★

They do take good care of their patients! They've worked with My Mom and so much improvement! ... A huge complaint is.... you can never get through on the phone.

Long-term resident's family · 2024★★★★

I am dissatisfied with my patient’s care. 1) she laid in urine and feces until 3 pm after telling someone before lunch she was wet. 2) she went without anything for pain from Thursday - Saturday.

Family member · 2024★★★☆☆
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
3.26hrs
79%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
14.4%
TN
14.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
15.3%
TN
18.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
TN
20.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
TN
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.7%
Mixed vs Avgs
Here
25.7%
US
19.5%
TN
31.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.8%
Worse than Avg
Here
10.8%
US
4.9%
TN
5.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.8%
Worse than Avg
Here
46.8%
US
81.8%
TN
79.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.0%
Better than Avg
Here
82.0%
US
79.8%
TN
79.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TN
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Well above state avg (5.9)

Dickson Health and Rehab has 38 deficiencies across three surveys with recurring issues in care planning, medication management, and fire safety that appear across multiple inspections. The facility shows a pattern of deficiencies spanning 2019 to 2025, including problems with resident assessments, infection control, and building safety systems, though all violations were reportedly corrected with provider dates of correction.

Mar 6, 2025Routine
24
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Jun 30, 2021Routine
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 29, 2019Routine
10
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dickson Health and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Mission Health Communities

Chain Size

33 facilities nationwide

Chain avg rating: 2.5/5 · Rank 32 of 40 (Worst)

Ownership & Management

Owners

Gbd LLC

Owner · Organization

100%

Barres, LLC

Owner (parent company) · Organization

T and C Capital Assets, LLC

Owner (parent company) · Organization

Windward Health Partners LLC

Owner (parent company) · Organization

Crino, Bryan

Owner (parent company)

Feuer, Scott

Owner (parent company)

Lindeman, Stuart

Owner (parent company)

Passero, Joseph

Owner (parent company)

Key personnel

Lindeman, StuartOfficer / DirectorYoakum, JamieOfficer / DirectorGbd LLCManagerMission Health of Georgia, LLCManagerBarnes, MichelleManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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