Nhc Healthcare - Anderson
Strong Medicare quality ratings; families often praise rehabilitation therapy services. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
Given the consistent and severe reports of neglect, hygiene issues, and slow response times, this facility carries significant risks for residents who require assistance with daily living. While the rehab department receives occasional praise, families should be extremely cautious and consider alternative facilities where oversight and patient safety are better documented.
Google Reviews
Google Reviews
51 reviews on Google“NHC HealthCare - Anderson faces severe and recurring criticism regarding patient neglect, hygiene, and staffing levels. Multiple families report incidents of residents left in soiled conditions, dehydration, and delayed responses to medical needs, leading to significant distrust in the facility's quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Rehabilitation therapy services
- Occasional helpful individual staff members
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 10 reviewers)
- Understaffing and slow response times (mentioned by 8 reviewers)
- Poor communication and unprofessional staff behavior (mentioned by 5 reviewers)
- Medical mismanagement (medication, dehydration, infections) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 290 residents, what specific protocols are in place to ensure consistent, timely assistance with personal hygiene and toileting needs?
- 2How does your team manage communication with families to ensure we are kept fully informed about any changes in my loved one's health or medication schedule?
- 3I noticed the facility has a strong reputation for rehabilitation therapy; how do you integrate those therapy goals into the daily routine for residents who are here for long-term care?
- 4What steps are taken to ensure that residents receive adequate hydration and nutrition throughout the day, especially for those who may need extra assistance during mealtimes?
- 5Could you walk me through your process for monitoring and responding to call lights to ensure that residents are not waiting for extended periods when they need help?
- 6What opportunities are there for residents to engage in social activities or group events, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The facility neglected to administer essential medications, neglected therapy sessions, allowed them to remain in soiled diapers, and left them with unexplained bruises.”
“The only good area is the rehab room. People there help folks who are struggling to walk again, and they get help in rehab. NEVER stay in this facility overnight!”
“I was ignored when I needed help to walk. A young woman yelled at me. All but two people refused to help me in any way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 6 deficiencies across 2 surveys with no complaint-triggered issues, indicating a moderate compliance record. The most frequent problems involve resident assessments and medical records, followed by infection control, medication labeling, physical restraint policies, and accident prevention. All deficiencies have been corrected by the facility, suggesting responsiveness to identified issues and ongoing improvement efforts.
Sep 12, 2024Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 13, 2022Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare - Anderson
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 8 of 65 (Best)
Ownership & Management
Owners
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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Nearby Alternatives
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Richard M Campbell Veterans Nursing Home
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