Newport Meadows Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 148 Google reviews

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What this means for your family
While many families report positive outcomes for short-term rehab and praise the facility's cleanliness, there is a consistent pattern of reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their protocols for medication administration and communication with families.
Google Reviews
Google Reviews
148 reviews on Google“Newport Meadows Health and Rehabilitation Center receives polarized feedback, with many families praising the friendly, attentive staff and clean environment, particularly for short-term rehab. However, significant concerns regarding chronic understaffing, slow response times, and inconsistent hygiene or medical care persist in multiple reviews. Families should carefully weigh the positive reports of therapy progress against serious allegations of neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Effective physical therapy team
- Welcoming and helpful administrative staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Inconsistent hygiene and cleanliness (urine odors) (mentioned by 4 reviewers)
- Poor communication regarding medical care and appointments (mentioned by 4 reviewers)
- Inadequate meal service and nutrition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to feedback online; how do you use that family input to improve daily operations and care protocols?
- 2Given the current staffing levels, what specific systems are in place to ensure that residents receive timely assistance when they use their call lights?
- 3We’ve heard great things about your physical therapy team, but could you walk us through how you handle medical care coordination and communication with families when a resident has an upcoming doctor's appointment?
- 4How does the facility manage routine housekeeping and sanitation schedules to ensure that living areas remain fresh and comfortable for residents throughout the day?
- 5Could you tell me more about the meal service and how you accommodate specific nutritional needs or preferences for residents who may have a lower appetite?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is to be commended for their patience, caring disposition and knowledge of each patient’s ability of achieving their goals in a safe manner.”
“The staff is by far their biggest asset. Not only did they take good care of my mom but they also took excellent care of my dad who visited her daily and sat vigil for about a week in her last days.”
“The staff is overworked, most days 1 CNA and 1 aide on an entire floor. Bed sheets were only changed because I personally changed them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 10 complaint-triggered deficiencies where families reported problems to authorities. The most recurring issues involve medication management (including significant medication errors), treatment and care quality, and care planning. Problems persist across multiple surveys from 2023-2024, with some deficiencies repeating multiple times, indicating ongoing challenges in core care areas that families should carefully evaluate during visits.
Mar 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 10, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Construction Deficiencies
Meet other general requirements.
Sep 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 22, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 10, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Sep 25, 2024
$13,575
Fine
Sep 25, 2024
$13,575
Fine
Feb 20, 2024
$3,418
Fine
Jan 30, 2024
$7,976
Fine
Dec 26, 2023
$4,368
Ownership & Operations
Who Operates This Facility
Newport Meadows Health and Rehabilitation Center
for profit
Chain Affiliation
Imperial Healthcare Group
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 8 of 13
Ownership & Management
Owners
Imperial Hh Snf Operations Holdings LLC
Owner · Organization
Ch Hh Snf Holdings LLC
Owner (parent company) · Organization
Chrh Equities LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Ymcs Equities LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit newportmeadowshc.com
Medicare data downloads
Original nursing home datasets
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