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Nursing HomeMedicaid

Newport Meadows Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

41 Newport Avenue, Christiana, PA 17509139 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 148 Google reviews

5
4
3
2
1
Newport Meadows Health and Rehabilitation Center Nursing Home in Christiana, PA — Street View
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What this means for your family

While many families report positive outcomes for short-term rehab and praise the facility's cleanliness, there is a consistent pattern of reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their protocols for medication administration and communication with families.

Google Reviews

Google Reviews

148 reviews on Google
Newport Meadows Health and Rehabilitation Center receives polarized feedback, with many families praising the friendly, attentive staff and clean environment, particularly for short-term rehab. However, significant concerns regarding chronic understaffing, slow response times, and inconsistent hygiene or medical care persist in multiple reviews. Families should carefully weigh the positive reports of therapy progress against serious allegations of neglect and poor communication.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities8.0Meds2.0Memory3.0Comms4.0Value5.0

Strengths

  • Friendly and attentive nursing staff
  • Clean and well-maintained facility
  • Effective physical therapy team
  • Welcoming and helpful administrative staff

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
  • Inconsistent hygiene and cleanliness (urine odors) (mentioned by 4 reviewers)
  • Poor communication regarding medical care and appointments (mentioned by 4 reviewers)
  • Inadequate meal service and nutrition (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'19(6)'21(1)'23(30)'25(34)'26(34)

Distribution · 149 analyzed

5
87
4
33
3
5
2
3
1
21
11 reviews posted between Nov 21, 2023Nov 21, 2023 · 10 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very active in responding to feedback online; how do you use that family input to improve daily operations and care protocols?
  • 2Given the current staffing levels, what specific systems are in place to ensure that residents receive timely assistance when they use their call lights?
  • 3We’ve heard great things about your physical therapy team, but could you walk us through how you handle medical care coordination and communication with families when a resident has an upcoming doctor's appointment?
  • 4How does the facility manage routine housekeeping and sanitation schedules to ensure that living areas remain fresh and comfortable for residents throughout the day?
  • 5Could you tell me more about the meal service and how you accommodate specific nutritional needs or preferences for residents who may have a lower appetite?
  • 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy team is to be commended for their patience, caring disposition and knowledge of each patient’s ability of achieving their goals in a safe manner.

Memory care family member · 2023★★★★★

The staff is by far their biggest asset. Not only did they take good care of my mom but they also took excellent care of my dad who visited her daily and sat vigil for about a week in her last days.

Long-term resident's family · 2017★★★★★

The staff is overworked, most days 1 CNA and 1 aide on an entire floor. Bed sheets were only changed because I personally changed them.

Long-term resident's family · 2025☆☆☆☆
Source: 148 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
42%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
14.4%
PA
17.5%
Lancaster
20.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
PA
18.4%
Lancaster
21.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.0%
Better than Avg
Here
19.0%
US
19.4%
PA
26.0%
Lancaster
27.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
15.5%
PA
17.7%
Lancaster
18.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.7%
Worse than Avg
Here
86.7%
US
93.4%
PA
87.1%
Lancaster
91.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.2%
Worse than Avg
Here
89.2%
US
95.5%
PA
93.5%
Lancaster
94.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.9%
Worse than Avg
Here
64.9%
US
79.8%
PA
68.7%
Lancaster
76.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.8%
Better than Avg
Here
81.8%
US
81.8%
PA
69.2%
Lancaster
76.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
PA
1.4%
Lancaster
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
5penalties
Near state avg (10.1)
11 complaint-triggered
$42,912 in fines

This facility has a concerning pattern of 10 complaint-triggered deficiencies where families reported problems to authorities. The most recurring issues involve medication management (including significant medication errors), treatment and care quality, and care planning. Problems persist across multiple surveys from 2023-2024, with some deficiencies repeating multiple times, indicating ongoing challenges in core care areas that families should carefully evaluate during visits.

Mar 5, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 3, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Sep 10, 2025Routine
6
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Sep 10, 2025Complaint
2
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 22, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 10, 2024Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Sep 25, 2024

$13,575

Fine

Sep 25, 2024

$13,575

Fine

Feb 20, 2024

$3,418

Fine

Jan 30, 2024

$7,976

Fine

Dec 26, 2023

$4,368

Ownership & Operations

Who Operates This Facility

Owner / Operator

Newport Meadows Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Imperial Healthcare Group

Chain Size

13 facilities nationwide

Chain avg rating: 2.4/5 · Rank 8 of 13

Ownership & Management

Owners

Imperial Hh Snf Operations Holdings LLC

Owner · Organization

100%

Ch Hh Snf Holdings LLC

Owner (parent company) · Organization

Chrh Equities LLC

Owner (parent company) · Organization

Ens Holdings, LLC

Owner (parent company) · Organization

The Ens Family Trust

Owner (parent company) · Organization

Ymcs Equities LLC

Owner (parent company) · Organization

Key personnel

Beech III, FrankW-2 Managing EmployeeHerzka, YisroelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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