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Nursing HomeMedicaid Investigative

New Orange Hills

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5017 E. Chapman Avenue, Orange, CA 92869145 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 103 Google reviews

5
4
3
2
1
New Orange Hills Nursing Home in Orange, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (30 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average

Source: Medicare data

What this means for your family

This facility is an excellent choice for short-term physical rehabilitation due to its highly-rated therapy team and communicative staff. However, if you are seeking long-term care, you should specifically inquire about current staffing levels and response times for call lights, as multiple families have reported delays in care.

Google Reviews

Google Reviews

103 reviews on Google
New Orange Hills is highly regarded by many families for its exceptional physical rehabilitation team and compassionate nursing staff, particularly during short-term stays. However, some reviewers have reported serious concerns regarding patient neglect, long wait times for assistance, and inconsistent medication management. While many praise the facility's cleanliness and welcoming atmosphere, others have noted issues with staffing shortages and facility maintenance.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean6.0Activities9.0Meds3.0MemoryN/AComms8.0ValueN/A

Strengths

  • Exceptional physical therapy and rehab team
  • Compassionate and professional nursing staff
  • Clean and well-maintained environment
  • Effective communication from admissions and management
  • Engaging resident activities and social events

Concerns

  • Staffing shortages leading to long wait times for assistance (mentioned by 4 reviewers)
  • Issues with medication management and errors (mentioned by 2 reviewers)
  • Inadequate parking and facility maintenance issues (mentioned by 2 reviewers)
  • Unpleasant odors or chemical scents in the facility

Rating Trends

Tap a year to see what changed

2343.92023(14)3.82024(13)4.52025(62)4.72026(16)

Distribution · 105 analyzed

5
83
4
4
3
4
2
2
1
12

How They Respond to Reviews

60%response rate
Excellent

The owner provides highly personalized responses that explicitly reference details from the reviewer's text. They demonstrate empathy in negative reviews and consistently invite dissatisfied customers to direct communication to resolve specific issues.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy and rehab team; could you tell us more about how they work with residents to regain independence?
  • 2With the recent focus on improving staffing levels, what steps are being taken to ensure residents receive timely assistance with their daily needs?
  • 3How does the nursing team manage medication administration to ensure accuracy and safety for every resident?
  • 4What kind of social events or engaging activities are planned to help residents stay connected and active in the community?
  • 5Could you describe your protocols for handling medical emergencies or changes in a resident's condition after hours?
  • 6We noticed some mentions of the dining experience; what are the current plans or improvements being made regarding the food quality and meal service?

Personalized based on this facility's data


Key Review Excerpts

The therapy team was absolutely amazing, they played such an important role in our loved one’s recovery, showing patience and genuine care every step of the way.

Rehab patient's family · 2025★★★★★

Staff is competent and engaged but understaffed thus longer wait times for assistance.

Long-term resident's family · 2025★★★☆☆

My grandma stayed here for a week and the staff were absolutely marvelous. She literally won’t stop asking about Brittany

Short-term resident's family · 2025★★★★★
Source: 103 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
12.1%
CA
7.0%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
CA
10.4%
Orange
9.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
19.5%
CA
13.7%
Orange
12.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
19.4%
CA
10.7%
Orange
9.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
CA
98.6%
Orange
98.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.1%
Mixed vs Avgs
Here
15.1%
US
15.3%
CA
10.5%
Orange
9.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
CA
94.2%
Orange
95.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.1%
Mixed vs Avgs
Here
88.1%
US
79.8%
CA
93.2%
Orange
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
2penalties
Well above state avg (15.4)
31 complaint-triggered

New Orange Hills shows concerning patterns with families filing numerous complaints—37 out of 127 deficiencies were complaint-triggered, indicating ongoing resident and family concerns. The facility has persistent issues across surveys with resident treatment and care, safety hazards, medication management, and infection control. While all deficiencies have correction dates, the repeated nature of problems like accident prevention and care quality suggests systemic challenges that may impact daily resident experiences.

Feb 18, 2026Routine
21
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0686Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 26, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 10, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 18, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 6, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 10, 2025Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Nov 10, 2025

$12,735

Payment Denial

Nov 10, 2025

13-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Orange Hills

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 265 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Babu, JoobyManaging Control - Governing BodyVillafania, JamesManaging Control - Governing BodyWillits, AdamOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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