New Orange Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (30 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average
What this means for your family
This facility is an excellent choice for short-term physical rehabilitation due to its highly-rated therapy team and communicative staff. However, if you are seeking long-term care, you should specifically inquire about current staffing levels and response times for call lights, as multiple families have reported delays in care.
Google Reviews
Google Reviews
103 reviews on Google“New Orange Hills is highly regarded by many families for its exceptional physical rehabilitation team and compassionate nursing staff, particularly during short-term stays. However, some reviewers have reported serious concerns regarding patient neglect, long wait times for assistance, and inconsistent medication management. While many praise the facility's cleanliness and welcoming atmosphere, others have noted issues with staffing shortages and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Effective communication from admissions and management
- Engaging resident activities and social events
Concerns
- Staffing shortages leading to long wait times for assistance (mentioned by 4 reviewers)
- Issues with medication management and errors (mentioned by 2 reviewers)
- Inadequate parking and facility maintenance issues (mentioned by 2 reviewers)
- Unpleasant odors or chemical scents in the facility
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that explicitly reference details from the reviewer's text. They demonstrate empathy in negative reviews and consistently invite dissatisfied customers to direct communication to resolve specific issues.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab team; could you tell us more about how they work with residents to regain independence?
- 2With the recent focus on improving staffing levels, what steps are being taken to ensure residents receive timely assistance with their daily needs?
- 3How does the nursing team manage medication administration to ensure accuracy and safety for every resident?
- 4What kind of social events or engaging activities are planned to help residents stay connected and active in the community?
- 5Could you describe your protocols for handling medical emergencies or changes in a resident's condition after hours?
- 6We noticed some mentions of the dining experience; what are the current plans or improvements being made regarding the food quality and meal service?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was absolutely amazing, they played such an important role in our loved one’s recovery, showing patience and genuine care every step of the way.”
“Staff is competent and engaged but understaffed thus longer wait times for assistance.”
“My grandma stayed here for a week and the staff were absolutely marvelous. She literally won’t stop asking about Brittany”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Orange Hills shows concerning patterns with families filing numerous complaints—37 out of 127 deficiencies were complaint-triggered, indicating ongoing resident and family concerns. The facility has persistent issues across surveys with resident treatment and care, safety hazards, medication management, and infection control. While all deficiencies have correction dates, the repeated nature of problems like accident prevention and care quality suggests systemic challenges that may impact daily resident experiences.
Feb 18, 2026Routine21
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 6, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Nov 10, 2025
$12,735
Payment Denial
Nov 10, 2025
13-day denial
Ownership & Operations
Who Operates This Facility
New Orange Hills
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 265 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit neworangehills.net
Medicare data downloads
Original nursing home datasets
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