New Horizons Adult Care Home #2

Strengths

• Compassionate end-of-life and hospice care
• Clean and well-maintained environment
• Accommodating and flexible visiting policies
• Friendly and hardworking staff

Concerns

• Dissatisfaction with management and ownership attitude (mentioned by 2 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1We've heard wonderful things about how compassionate the team is with end-of-life and hospice care; how do you ensure residents and families feel supported during those sensitive transitions?
• 2The facility looks very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable every day?
• 3We really value being able to spend time with our loved one, so could you tell us more about your current visiting policies and how flexible they are for family members?
• 4How does the staff approach communication with families regarding day-to-day care, and how is feedback from family members integrated into your management style?
• 5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with each other?
• 6In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data