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based on 86 Google reviews
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Every family's needs are unique. We encourage you to visit New Genesis in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families seeking neuro-rehabilitation and stroke recovery often report life-changing physical progress and highly praise the specialized therapy teams. However, there are serious, critical allegations regarding patient safety, staff misconduct, and unmanaged medication changes that must be investigated. While many praise the compassionate nursing staff, others warn of a chaotic environment with inconsistent scheduling and poor food quality.
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Key Review Excerpts
“I started going here last year for therapy where I was completely in a wheelchair and bed bond just dependent on everyone for things but now I can walk independently i can dress myself so if you’re looking for some type of confidence and happiness back after an injury go here.”
“The level of care and treatment I received was top notch; and the caregivers were so great I wish I could have stayed for a year!”
“Just discharged from here about a week ago and it was literally one of the worst rehab places I’ve ever been to. They will add medications that were not originally prescribed to you with little to no explanation.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on February 25, 2021, identified six violations, all related to Life Safety Code standards such as fire drills, smoke detectors, and sprinkler maintenance. All identified issues were documented as corrected by late March 2021, and there are currently no active enforcement actions against the facility.
Life Safety Code (6 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
Neurobehavioral Resources, Ltd
for profit
ROBERT TALLEY
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TX HHSC — View Official Record
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