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New Genesis

Limited public data on New Genesis. Call, tour, and ask to meet current residents' families — your own impression matters most.

9297 Wahrenberger Rd, Conroe, TX 7730416 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
3.5/5

based on 83 Google reviews

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What this means for your family

This facility offers exceptional specialized therapy that has led to significant physical milestones for many patients. However, you must perform extreme due diligence regarding patient safety and medication protocols, as multiple reviews allege serious misconduct and unapproved medication changes.

Google Reviews

Google Reviews

83 reviews on Google
Families seeking neuro-rehabilitation and stroke recovery often report life-changing physical progress and highly praise the specialized therapy teams. However, there are serious, critical allegations regarding patient safety, staff misconduct, and unmanaged medication changes that must be investigated. While many praise the compassionate nursing staff, others warn of a chaotic environment with inconsistent scheduling and poor food quality.

Quality Themes

Tap a score for details
Food2.0Staff8.0Clean5.0ActivitiesN/AMeds1.0MemoryN/AComms7.0Value9.0

Strengths

  • Highly effective specialized therapy programs
  • Compassionate and skilled nursing staff
  • Significant physical recovery for stroke and TBI patients
  • Clean and well-maintained campus

Concerns

  • Allegations of patient physical abuse and assault by staff (mentioned by 2 reviewers)
  • Unexplained medication changes without consultation
  • Inconsistent therapy scheduling and lack of routine
  • Poor food quality and nutrition practices (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62023(9)4.42024(13)3.22025(6)3.02026(2)

Distribution · 30 analyzed

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How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the team is very responsive to feedback; how does the management team use resident or family input to improve the facility?
  • 2With your specialized therapy programs being a highlight here, how do you coordinate those sessions to ensure they happen at a consistent time each week?
  • 3Can you walk me through your process for communicating any changes in medication or dosages to the family?
  • 4What does a typical daily menu look like, and how do you ensure the nutritional needs and food preferences of each resident are met?
  • 5How do you ensure a consistent routine and sense of stability for residents, especially those in the memory care program?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating with outside doctors?

Personalized based on this facility's data


Key Review Excerpts

I started going here last year for therapy where I was completely in a wheelchair and bed bond just dependent on everyone for things but now I can walk independently i can dress myself so if you’re looking for some type of confidence and happiness back after an injury go here.

Rehab patient · 2024★★★★★

The level of care and treatment I received was top notch; and the caregivers were so great I wish I could have stayed for a year!

Long-term resident's family · 2024★★★★★

Just discharged from here about a week ago and it was literally one of the worst rehab places I’ve ever been to. They will add medications that were not originally prescribed to you with little to no explanation.

Rehab patient · 2025★★☆☆☆
Source: 83 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total
6deficiencies

Key Findings

The most recent comprehensive inspection on February 25, 2021, identified six violations, all related to Life Safety Code standards such as fire drills, smoke detectors, and sprinkler maintenance. All identified issues were documented as corrected by late March 2021, and there are currently no active enforcement actions against the facility.

Feb 25, 2021Routine

Life Safety Code (6 violations)

Life Safety CodeCorrected Mar 26, 2021

The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Mar 29, 2021

The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Mar 22, 2021

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Life Safety CodeCorrected Mar 19, 2021

The facility failed to ensure an annual inspection was conducted by the local fire marshal.

Life Safety CodeCorrected Mar 22, 2021

The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.

Life Safety CodeCorrected Mar 26, 2021

The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Neurobehavioral Resources, Ltd

Organization Type

for profit

Administrator

ROBERT TALLEY

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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