New Albany Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in MS · Below recommended RN staffing · Worst in ADVANCED HEALTH CARE MANAGEMENT chain · $10,039 in fines
What this means for your family
This facility has shown a positive trend in recent years, with many families praising the warm and attentive staff. However, because there are historical reports of staffing shortages and communication lapses, we recommend scheduling an unannounced visit during a weekend or evening to observe staff responsiveness firsthand.
Google Reviews
Google Reviews
65 reviews analyzed“New Albany Health & Rehab Center receives highly polarized feedback, with many families praising the warm, attentive staff and clean environment, while others report serious concerns regarding neglect and poor communication. While recent reviews highlight a compassionate and helpful team, historical complaints point to significant issues with staffing levels and patient safety. Families should weigh the positive reports of personal care against the recurring, albeit less frequent, reports of administrative and care-related failures.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and support staff
- Clean and well-maintained facility
- Responsive to family questions and updates
- Friendly, upbeat environment
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
- Poor communication and unprofessional administration (mentioned by 3 reviewers)
- Lack of responsiveness to phone calls or patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 4-star staffing rating, but I’m curious how you ensure consistent coverage and responsiveness to resident needs during peak hours or shift changes?
- 2Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's care and reach administration if we have questions?
- 3I've read that the facility is kept very clean, which is great to hear; could you walk me through how you are working to enhance the dining experience and meal variety for residents?
- 4With the facility's current CMS health inspection rating, what specific steps is the leadership team taking to address those areas and ensure high standards of care?
- 5I appreciate that the facility engages with family feedback online; how do you incorporate that kind of direct input into your daily operations and care planning?
- 6What does a typical daily schedule look like for residents here, and how do you tailor activities to keep everyone engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Throughout the day workers would be in and out of the room and each time they all had a smile and a joyful attitude. It seemed as if my father was like family and they truly cared for his wellbeing.”
“From the administrator, to the social worker, nurses, housekeeping, all were available and willing to help. It’s also a very warm and kind facility.”
“I think they could do better with their meals. More vegetables corn bread . Meats that are soft so every one can eat them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering inspections that found deficiencies in care planning and accident prevention, indicating serious enough concerns for regulatory intervention. The facility shows recurring problems with care planning, safety hazards, and medication management across multiple surveys. While all deficiencies were reportedly corrected, the pattern of repeated issues in care planning and safety suggests ongoing challenges with fundamental resident care standards.
Jun 25, 2025Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 7, 2023Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
May 6, 2024
$10,039
Ownership & Operations
Who Operates This Facility
New Albany Health & Rehab Center
for profit
Chain Affiliation
Advanced Health Care Management
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Union Ltc, INC
Owner · Organization
Griffin, Troy
Owner (parent company)
Hubbard, Gene
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit newalbanyhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.