Neurorestorative San Antonio Five Oaks
Families consistently rate this highly — reviewers highlight highly skilled and knowledgeable therapy team. Schedule a visit to confirm the fit.
based on 51 Google reviews
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What this means for your family
This facility offers exceptional specialized therapy that has led to significant recovery milestones for many stroke and TBI patients. However, families should be prepared for strict visiting policies and should closely monitor therapy schedules to ensure consistent progress is maintained throughout the stay.
Google Reviews
Google Reviews
51 reviews on Google“NeuroRestorative San Antonio is highly regarded by many patients and professionals for its specialized rehabilitation for stroke and TBI recovery, with frequent praise for its skilled therapists and compassionate clinical liaison, Angela. However, some families report significant issues regarding restrictive visiting hours, lack of family involvement, and concerns about therapy hours being reduced during long stays.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and knowledgeable therapy team
- Compassionate and professional clinical liaison
- Effective rehabilitation results for stroke and TBI
- Clean and well-maintained facility
Concerns
- Restrictive family visiting hours and lack of family involvement (mentioned by 3 reviewers)
- Reduction in therapy hours during long-term stays (mentioned by 2 reviewers)
- Staffing shortages or overworked care teams (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the expertise of your therapy team; how do you tailor rehabilitation plans for residents recovering from strokes or TBIs?
- 2How do you ensure that residents continue to receive consistent therapy hours as they transition into longer-term stays?
- 3What is the process for keeping family members involved in a resident's care, and how flexible are the visiting hours for loved ones?
- 4Could you tell us more about the dining experience and how much input residents have regarding their daily meals?
- 5What is the communication protocol for updating family members on a resident's progress or any changes in their health?
- 6In the event of a medical emergency during the night, what is the immediate protocol for clinical response?
Personalized based on this facility's data
Key Review Excerpts
“She has improved so much more than we thought possible. We were told that NeuroRestorative is her best chance, and I could not agree more with that statement!”
“The staff are truly angels. What's best is you don't feel like your injured or less than because your treated like a normal person.”
“They would bring my girlfriend at the time in for the family meeting every week and she would leave crying. They told her he'll never go home with you He's going to end up in a nursing home”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on January 4, 2023, identified one health code violation regarding policies for controlling communicable diseases and TB screening. This issue was documented as corrected by January 10, 2023, and there are currently no active enforcement actions against the facility.
Jan 4, 2023Routine
Health Code (1 violations)
The facility failed to implement, enforce or have written policies for the control of communicable diseases including tuberculosis (TB) screening and provision of a safe and sanitary environment for employees and residents.
Ownership & Operations
Who Operates This Facility
Mentor Abi, LLC
for profit
BRIA WEBB
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit neurorestorative.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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