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Public Google reviewers rate this highly and often mention exceptional rehabilitation and physical therapy teams. Schedule a visit to confirm the fit.
based on 260 Google reviews
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Public Google reviewers rate Mentis Neuro Health highly. Reviewers highlight: exceptional rehabilitation and physical therapy teams, clean, modern, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering MENTIS NEURO HEALTH (The Enclave) will find a facility praised for its beautiful, clean, and modern environment and an exceptional rehabilitation and physical therapy team. However, there are serious, recurring reports of critical understaffing in long-term care, leading to instances of neglected hygiene and delayed responses to call lights. While many experience high-quality clinical care, others report significant lapses in basic nursing duties and communication.
Quality Themes
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Distribution · 215 analyzed
The owner relies heavily on a set of pre-written templates that incorporate specific brand slogans like 'Make Lives Better' and 'best-in-class care.' While they personalize responses by including the reviewer's name, the core of the message is almost always a copy-paste variation of the same mission statement.
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Key Review Excerpts
“The private rooms made it easier to recover and focus on my loved one's care. My 92-year-old mother stayed there after her hospital stay, and it was a positive, productive experience.”
“The facility is totally understaffed, in all areas. Never enough aids, CNAs or nurses. If you have a loved one, please contact all other nursing homes before you buy into the bull you hear from the managers here.”
“The Enclave seems more like a resort hotel than a rehabilitation facility. The staff is friendly. I like the security feature the facility has. The library is phenomenal.”
Source: Texas Health & Human Services Commission
Key Findings
An inspection conducted on March 27, 2019, identified 12 violations primarily related to Life Safety Code standards, including issues with fire alarms, lighting, and plumbing. Most of these deficiencies were documented as corrected by May or August 2019. No recent enforcement actions were found for this facility.
Life Safety Code (12 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide adequate janitor closets.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the common wall between the facility and another occupancy had a fire rating of at least two hours.
The facility failed to provide record drawings of the fire detection and alarm system as installed as required.
The facility failed to ensure compliance with the International Plumbing Code 2000 or the 2000 Uniform Plumbing Code.
The facility failed to provide the required sprinkler system to meet NFPA 13.
Mentis Neuro Rehabilitation LLC
for profit
NA
STACI MCGREE
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TX HHSC — View Official Record
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