Mentis Neuro Health
Limited public data on Mentis Neuro Health. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 255 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its superior therapy teams and modern, clean environment. However, if you are seeking long-term care, you must be extremely vigilant; multiple families have reported critical issues with understaffing and hygiene neglect in the long-term units.
Google Reviews
Google Reviews
255 reviews on Google“Families considering MENTIS NEURO HEALTH (The Enclave) will find a facility praised for its beautiful, clean, and modern environment and an exceptional rehabilitation and physical therapy team. However, there are serious, recurring reports of critical understaffing in long-term care, leading to instances of neglected hygiene and delayed responses to call lights. While many experience high-quality clinical care, others report significant lapses in basic nursing duties and communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Clean, modern, and well-maintained facility
- Friendly and professional administrative staff
- Spacious and comfortable private rooms
Concerns
- Chronic understaffing in long-term care units (mentioned by 6 reviewers)
- Delayed response to call lights and patient needs (mentioned by 5 reviewers)
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Inconsistent communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that incorporate specific brand slogans like 'Make Lives Better' and 'best-in-class care.' While they personalize responses by including the reviewer's name, the core of the message is almost always a copy-paste variation of the same mission statement.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and modern the facility looks; how do you ensure the private rooms stay personalized and comfortable for new residents?
- 2I noticed the administrative team is very active in engaging with the community; how does the staff typically communicate important daily updates or changes to family members?
- 3With such a strong reputation for your physical therapy and rehab teams, how do you integrate specialized therapy sessions into a resident's regular weekly routine?
- 4How does the care team manage medication schedules and ensure everything is tracked accurately during shift changes?
- 5What is the protocol for responding to call lights during the night, and how do you ensure residents' hygiene and personal care needs are met promptly?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and coordinating with the resident's primary doctor?
Personalized based on this facility's data
Key Review Excerpts
“The private rooms made it easier to recover and focus on my loved one's care. My 92-year-old mother stayed there after her hospital stay, and it was a positive, productive experience.”
“The facility is totally understaffed, in all areas. Never enough aids, CNAs or nurses. If you have a loved one, please contact all other nursing homes before you buy into the bull you hear from the managers here.”
“The Enclave seems more like a resort hotel than a rehabilitation facility. The staff is friendly. I like the security feature the facility has. The library is phenomenal.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
An inspection conducted on March 27, 2019, identified 12 violations primarily related to Life Safety Code standards, including issues with fire alarms, lighting, and plumbing. Most of these deficiencies were documented as corrected by May or August 2019. No recent enforcement actions were found for this facility.
Mar 27, 2019Routine12Report
Life Safety Code (12 violations)
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
The facility failed to ensure compliance with the International Plumbing Code 2000 or the 2000 Uniform Plumbing Code.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide adequate janitor closets.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the common wall between the facility and another occupancy had a fire rating of at least two hours.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to provide record drawings of the fire detection and alarm system as installed as required.
Ownership & Operations
Who Operates This Facility
Mentis Neuro Rehabilitation LLC
for profit
NA
STACI MCGREE
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
255 reviews from families & visitors
Official Website
Visit enclavesa.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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