Neurorestorative San Antonio

Strengths

• Excellent physical therapy and rehabilitation results
• On-site dialysis services
• Clean and recently renovated facility
• Kind and professional nursing and admissions staff
• Engaging resident activities and social events

Concerns

• Serious allegations of patient death and state investigations into documentation failures
• Inconsistent staffing and neglect during overnight shifts
• Difficulty with medication refills and communication after discharge
• Discrepancies between promised and actual room types (private vs shared)

How They Respond to Reviews

This facility rarely responds to reviews.

Questions for Your Tour

• 1With the recent renovations to the facility, could you show us the specific room types available and confirm if they are private or shared?
• 2We are so impressed by the success stories regarding your physical therapy and rehab results; how does your team tailor these programs for each resident?
• 3Since you offer on-site dialysis, how do you coordinate medical care and medication refills between the dialysis team and your nursing staff?
• 4What specific protocols do you have in place for nursing supervision and resident monitoring during the overnight hours?
• 5Could you tell us more about the types of social events and daily activities organized to keep the residents engaged?
• 6How does the admissions team ensure a smooth transition and consistent communication with families once a resident is discharged from rehab?

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