Franklin Park Alamo Heights
Families consistently rate this highly — reviewers highlight compassionate and professional sales and marketing team. Schedule a visit to confirm the fit.
based on 51 Google reviews
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What this means for your family
This facility offers a beautiful, high-end environment with excellent dining and social programming that many residents love. However, families should perform due diligence regarding medication administration protocols and clarify the facility's policy on emergency service calls to avoid unexpected costs.
Google Reviews
Google Reviews
51 reviews on Google“Franklin Park Alamo Heights is highly regarded for its beautiful, upscale environment and a staff that many families describe as compassionate and attentive. While many residents enjoy the vibrant social activities and high-quality dining, some families have raised serious concerns regarding medication timing, inconsistent care in memory care, and unexpected costs related to emergency services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional sales and marketing team
- Beautifully maintained, elegant community grounds
- Engaging and diverse resident activity programs
- High-quality, restaurant-style dining options
- Clean and well-designed living spaces
Concerns
- Delays in medication administration
- Inconsistent care/minimal involvement in memory care
- Unprofessional behavior by specific staff members (mentioned by 2 reviewers)
- Unexpected costs from 911 calls for non-emergencies
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and resident details. For negative reviews, they use a professional, standardized template that emphasizes resident safety and invites direct communication to resolve issues.
Questions for Your Tour
- 1We noticed how much the management team values feedback from the community; how do you typically use resident and family input to improve care services?
- 2With the beautiful grounds and elegant design here, what are some of the most popular outdoor or social activities that residents enjoy together?
- 3Could you walk us through your specific protocols for medication administration to ensure everything is delivered accurately and on schedule?
- 4How does the care approach differ for residents in the memory care wing to ensure they are getting consistent, personalized engagement?
- 5In the event of a medical situation or a 911 call, how does the facility manage the follow-up and what should we expect regarding any associated costs?
- 6The dining options look wonderful; how much flexibility is there for residents to choose their meals and participate in the restaurant-style dining experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff is endlessly polite and cared very well for my father. The place is exceptionally clean at all times.”
“The staff works hard to go above and beyond to anticipate her needs, make sure she is even happy and well taken care of. They are always patient and kind.”
“I don’t want to disclose everything, but I believe State needs to come in for their annual review on this place. I have a family member currently there, that’s not receiving their meds on time.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on July 24, 2024, showed no new violations. Historical records from April 2019 indicate past issues regarding building maintenance and sanitary conditions, all of which were documented as corrected.
Apr 24, 2019Routine
Health Code (3 violations)
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure the building was kept in good repair.
The facility failed to maintain floor, ceiling, and wall finish materials to provide a sanitary and structurally safe environment.
Ownership & Operations
Who Operates This Facility
Franklin Park Alamo Heights Opco, LLC
for profit
FRANKLIN APARTMENT MANAGEMENT, LTD
TIFFANY WEISER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit franklinpark.org
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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