Neighbors Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its effective rehabilitation and therapy programs, which have helped many residents regain independence. However, families should be vigilant regarding administrative communication and should proactively monitor their loved one's health, as some reviewers reported difficulties in getting timely medical transfers or updates.
Google Reviews
Google Reviews
36 reviews on Google“Neighbors Health Center, also known as Generations at Neighbors, receives highly polarized feedback from families. While many reviewers praise the facility for its effective rehabilitation therapy and compassionate nursing staff, others report serious concerns regarding chronic understaffing, poor administrative communication, and inadequate medical oversight. Families should be aware that experiences appear to vary significantly based on the specific department and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy department
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Welcoming atmosphere for families
Concerns
- Chronic understaffing leading to minimal care (mentioned by 4 reviewers)
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Inadequate medical oversight and failure to address acute health issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, how does the nursing team ensure that residents receive timely assistance with daily needs like hygiene and mealtime support?
- 2Could you walk me through the protocol for when a resident experiences an acute health change, and how families are kept informed during those critical moments?
- 3I noticed the rehabilitation department is highly regarded; how do you integrate those therapy services into the daily schedule to ensure residents stay active and engaged?
- 4What specific steps is the administration taking to improve communication with families and ensure that questions or concerns are addressed promptly?
- 5With the recent focus on facility maintenance, what kind of social activities or community events are currently being prioritized to keep residents connected and happy?
- 6How does the facility manage the balance between the high volume of residents and the need for personalized, attentive care for each individual?
Personalized based on this facility's data
Key Review Excerpts
“My father could barely stand upon coming to Generations, within 2.5 weeks he was taking almost 500 steps!! He could dress himself, feed himself, go to the bathroom on his own.”
“Therapy Department was top notch, the best therapies my mom ever received. Her Speech therapist had her engaging in conversations with family again, and her PT and OT were both outstanding as she regained a full recovery.”
“My grandpa went in for physical therapy, and became very ill. My grandma and I called and asked him to be transferred to the hospital in Madison and they said it was going to be too much of a "task."”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Neighbors Health Center has a concerning pattern of complaints from families, with 15 of 45 deficiencies triggered by resident or family reports, including recent issues with abuse protection and resident care. The facility struggles most with fire safety compliance, resident care quality, and infection control, with these problems recurring across multiple surveys. While all deficiencies show correction dates, the persistent nature of issues across the same care areas and ongoing complaints raise quality concerns.
Mar 24, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 30, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 20, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 5, 2024Routine15
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 18, 2023Routine7
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Neighbors Health Center
for profit
Chain Affiliation
Generations Healthcare Network
7 facilities nationwide
Chain avg rating: 3.8/5 · Rank 25 of 33
Ownership & Management
Owners
Barrish Group Limited Partnership
Owner · Organization
Ralph Gesualdo Childrens Trust
Owner · Organization
Barrish, Bryan
Owner
Gesualdo, Ralph
Owner
Giannini, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit neighborshc.com
Medicare data downloads
Original nursing home datasets
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