Natchez Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and friendly staff, there are recurring, serious reports of neglect and poor communication. If you choose this facility, ensure you have a clear plan for regular, in-person monitoring and establish a direct line of communication with the administration to mitigate the concerns raised by other families.
Google Reviews
Google Reviews
47 reviews analyzed“Natchez Rehabilitation and Healthcare Center receives polarized feedback, with many reviewers praising the clean facility and friendly staff, while others report severe concerns regarding neglect and poor communication. Families considering this facility should be aware of the stark contrast between positive experiences and serious allegations of inadequate care and unprofessionalism.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and welcoming staff
- Effective physical therapy services
- Professional administrative team
Concerns
- Neglect and poor quality of care (mentioned by 6 reviewers)
- Poor communication and lack of updates to families (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 58 residents, how do you ensure that each family receives consistent and proactive communication regarding their loved one's health status?
- 2I noticed some concerns regarding medication management; could you walk me through your current process for ensuring accuracy and safety when administering medications?
- 3Given the recent focus on improving care quality, what specific steps is the leadership team taking to ensure that every resident receives attentive, compassionate support throughout the day?
- 4How do you foster a positive and professional environment for your staff to ensure that every interaction with residents and families is welcoming and respectful?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and notifying their family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The workers are nice. The building is clean. I like that they have activities for the patients who want to participate to do.”
“My great grandfather who requires specialized wound care was here for what I'd venture to say was less than a month and I was absolutely disgusted with both the treatment of the residents and the unprofessional and negligent tendencies of the staff.”
“We had our family member removed from this facility and taken to an ER after the director, Kayla Rawlings Morris and administrator, Amanda Hasty, REFUSED to allow medical care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, including concerns about accident prevention and daily care assistance. The facility has recurring issues with daily living assistance, respiratory care, and resident activity programs, with problems appearing across multiple surveys from 2023 to 2025. While the provider has correction dates for all deficiencies, the pattern of repeat violations in core care areas suggests ongoing challenges with consistent quality care delivery.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 18, 2025Routine2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2024Routine2
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
May 24, 2023Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Oct 15, 2025
$12,740
Ownership & Operations
Who Operates This Facility
Natchez Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 13 of 51
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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