Napa Valley Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 107 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on rehabilitation, as the physical therapy team is universally acclaimed. While the clinical care is strong, you may want to check in on the variety of dining options, though at least one patient found the nutrition to be good.
Google Reviews
Google Reviews
107 reviews on Google“Families considering Napa Valley Care Center can expect exceptional rehabilitation services and a highly praised physical therapy team. Reviewers consistently highlight the compassionate, professional nursing staff and the facility's clean, welcoming environment for post-acute recovery.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab services
- Compassionate and attentive nursing staff
- Clean and comfortable facility
- Professional and seamless admissions process
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that the caregivers have enough time to build meaningful, personal connections with each resident?
- 2We noticed you are very active in managing the facility; how does the administration typically communicate updates or changes to families?
- 3What specific steps are in place to ensure medical oversight and safety during the overnight hours or during unexpected health changes?
- 4How does the team work to address and resolve any clinical or care-related concerns that might arise during daily inspections?
- 5What kind of daily activities or social outings do you organize to help residents stay engaged with the local Napa Valley community?
- 6Can you tell us more about how the nursing staff coordinates with outside doctors to manage complex medication schedules?
Personalized based on this facility's data
Key Review Excerpts
“The staff of CNA’s, nurses, the wound care nurses are very caring, helping me in my recovery! The physical therapist are wonderful in helping me to me walk. And be able to go home and back to my life!”
“The nursing team was not only highly skilled but also consistently patient and responsive, making sure my relative was comfortable and well cared for at all times.”
“The rehab therapist are in my opinion the most outstanding - knowledgeable, encouraging and truly dedicated to helping patients regain strength and independence.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Napa Valley Care Center shows recurring issues across multiple inspections, with families filing 30 complaint-triggered deficiencies out of 94 total violations. The most persistent problems involve infection control, nursing staffing adequacy, and food safety/dietary services, with several issues repeating in recent years including inadequate nursing staff (2023-2024), medication errors (2023, 2025), and infection control failures (2021, 2024, 2025). While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic challenges that warrant careful consideration during visits.
Jul 25, 2025Routine22
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 8, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Oct 8, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 13, 2023
$30,259
Ownership & Operations
Who Operates This Facility
Napa Valley Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 96 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit napapostacute.com
Medicare data downloads
Original nursing home datasets
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