Mt. Pleasant House
Limited public data on Mt. Pleasant House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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What this means for your family
While some families find the facility's atmosphere and common areas pleasant, there are alarming, repeated reports of medication errors and poor hygiene. If you choose this facility, you must implement a rigorous system for verifying medication administration and personally inspect the cleanliness of the rooms.
Google Reviews
Google Reviews
12 reviews on Google“Families should exercise extreme caution due to serious allegations regarding medication mismanagement, lack of staff training, and poor hygiene. While some prospective residents and staff members praise the friendly atmosphere and nice living areas, there are critical reports of medical neglect and unresponsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and pleasant staff members
- Nice living room and facility amenities
- Positive community atmosphere for some residents
Concerns
- Medication mismanagement and missing medication (mentioned by 2 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 2 reviewers)
- Unresponsive administration and communication failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how much the staff seems to enjoy interacting with the residents; how do you foster that sense of community and friendliness among the team?
- 2We love the look of the living room and amenities; what kind of daily activities or social outings do the residents typically participate in?
- 3Could you walk us through your specific protocols for tracking and administering daily medications to ensure everything is always accurate?
- 4What is the best way for our family to stay in regular contact with the administration regarding updates on our loved one's well-being?
- 5How does the facility manage cleanliness and hygiene standards in the resident rooms and common areas on a daily basis?
- 6In the event of a medical emergency during the night, what is the immediate procedure for getting care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Me and my wife took a tour of the Mount Pleasant house earlier this week and we were very pleased the Staffing super nice living room in the facility is awesome”
“The majority of mount pleasant staff are pleasant and proficient as with any organization they face challenges ,im glad to see people in industry that social facilitate and work as a team to provide services for persons in need”
“There was almost no communication from the administrator pertaining to a long time resident's return, the administrator nor of the staff returned my calls or the calls of the disabled resident.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jun 8, 2016Other
The facility failed to ensure physician notification for 2 of 5 sampled residents regarding physician-ordered laboratory tests that were not completed. Specifically, there was no process in place to verify that all ordered laboratory tests had been obtained and reviewed by the ordering physician.
Jun 8, 2016Other
The facility failed to ensure physician notification for 2 of 5 sampled residents regarding physician-ordered laboratory tests that were not completed. Specifically, there was no process in place to verify that all ordered laboratory tests were obtained and reviewed by the ordering physician.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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