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Assisted Living

The Country Home

Limited public data on The Country Home. Call, tour, and ask to meet current residents' families — your own impression matters most.

2908 Country Home Road, Concord, NC 2802540 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.6/5

based on 9 Google reviews

5
4
3
2
1

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What this means for your family

Every family's needs are unique. We encourage you to visit The Country Home in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

Google Reviews

9 reviews on Google
The facility receives high ratings from some families, but there are significant concerns regarding the management of residents with complex mental health needs and the handling of medical policies. While some reviews highlight positive social aspects like resident lunches, others report severe issues with communication and resident safety.

Quality Themes

Tap a score for details
Food5.0StaffN/ACleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Positive social atmosphere for residents
  • High volume of 5-star ratings

Concerns

  • Inadequate management of residents with mental health backgrounds
  • Poor telephone communication

Rating Trends

2344.02016(2)3.02017(1)1.02020(1)5.02022(1)1.02023(1)4.72024(3)

Distribution · 9 analyzed

5
4
4
1
3
2
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It is wonderful to see how much your residents enjoy the social atmosphere here; what are some of the favorite group activities or social events that happen throughout the week?
  • 2Since the community is so intimate with 40 residents, how do you ensure that each person's specific daily routine and personal preferences are being met?
  • 3What is the best way for our family to stay in regular contact with the staff, and how do you typically handle updates regarding a resident's well-being?
  • 4How does the care team approach supporting residents who may have complex mental health or emotional needs to ensure they feel safe and supported?
  • 5In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and our family?
  • 6We noticed how much you value positive feedback from your community; how does the management team use resident and family input to improve the facility's operations?

Personalized based on this facility's data

Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
8deficiencies
Feb 20, 2026Complaint
CleanReport

No deficiencies found during this inspection.

May 30, 2019Complaint
Housekeeping And MaintenanceD074

The facility failed to maintain clean and well-repaired walls, ceilings, and floors. Observations included broken and protruding tiles in a common shower room, mold and mildew buildup in various bathrooms, and accumulated dirt and grime on floors and surfaces. Additionally, several resident refrigerators were found to be dirty and unhygienic.

May 30, 2019Complaint
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, floors, and fixtures in several common bath areas and resident rooms. Specific issues included mold, mildew, and dirt buildup in showers, cracked or protruding tiles, and soiled resident refrigerators. Additionally, light fixture covers throughout the halls were found to be split, jagged, and cracked.

Mar 14, 2019Other
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, floors, and fixtures in several common bathrooms and resident rooms. Specific issues included mold, mildew, and black dirt buildup on tiles and baseboards, as well as broken tiles and cracked light fixture covers.

Dec 7, 2017Other
Health CareD 273

The facility failed to ensure follow-up for a resident's acute health care needs by failing to obtain an ordered lab value for Depakote levels and failing to follow up with the physician regarding the results. Consequently, there was no documentation that the required follow-up lab work was performed or that the physician was notified of the previous high lab results.

Dec 7, 2017Other
Health Care Follow Up & ReferralD273

The facility failed to obtain an ordered lab value for a resident and failed to follow up with the physician regarding the results. Specifically, there was no documentation that a Depakote level was rechecked or that the physician was notified of the results as ordered.

Mar 18, 2016Complaint
Health Care0273

The facility failed to assure physician notification for a resident regarding the refusal of antibiotics and incontinence care. This failure to provide necessary follow-up resulted in the resident developing septicemia and death.

Declaration of Residents' Rights0912

The facility failed to ensure a resident received care and services that were adequate, appropriate, and in compliance with relevant laws and regulations. Specifically, the facility failed to ensure proper health care referral and follow-up following medication and care refusals.

Mar 18, 2016Complaint
Health CareD 273

The facility failed to ensure physician notification for a resident regarding the refusal of antibiotics and incontinence care. This failure resulted in the resident developing septicemia and subsequently passing away.

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References & Resources

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