Mountain View Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 168 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (27 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $127,645 in fines · Abuse citation
What this means for your family
This facility offers excellent physical therapy and highly professional administrative staff, which is ideal for short-term rehabilitation. However, families must exercise extreme caution regarding medical oversight, as multiple reviews document serious incidents of medication errors and wound neglect. We recommend conducting an unannounced visit to specifically inspect the cleanliness of the rooms and the responsiveness of the nursing staff during night shifts.
Google Reviews
Google Reviews
168 reviews on Google“Families considering Mountain View Health & Rehabilitation will find a facility with highly praised physical therapy and a compassionate administration, particularly noted for their responsiveness to admissions and insurance needs. However, there are serious, recurring allegations regarding medical negligence, including improper wound care, medication errors, and instances of patient physical harm. While many long-term residents find the environment caring, others report significant issues with understaffing and cleanliness in certain wings.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Attentive and professional administration and admissions staff
- Compassionate and hardworking nursing aides (CNAs)
- Clean and recently renovated facility areas
Concerns
- Medical negligence and improper wound care (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Inconsistent cleanliness in resident rooms (mentioned by 2 reviewers)
- Loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
The owner relies heavily on standardized templates to respond to negative reviews, using varying degrees of scripted empathy and a consistent call-to-action to a corporate hotline. Positive reviews receive more personalized, warm, and detailed acknowledgments.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy and rehab services; could you tell me more about how the therapy team works with new residents?
- 2With the recent renovations to the facility, what are some of the favorite common areas for residents to relax in?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the nursing team manage response times during busy shifts to ensure residents' needs are met promptly?
- 5Can you describe your process for tracking resident belongings and how you help families prevent any items from getting lost?
- 6What is the communication plan for keeping families updated on any changes in a resident's medical condition or wound care progress?
Personalized based on this facility's data
Key Review Excerpts
“The team of professional nurses and physical therapists taught me how to walk again after getting a staph infection that nearly killed me; I will never be able to repay these angels”
“My mother was there for over two months. This place may not be the fanciest, but the people caring for the patients are excellent.”
“The nursing staff (CNAs, LVNs and RNs) have all been communicative and thorough when tending to her daily needs and medical care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed formal complaints against Mountain View Health & Rehabilitation, triggering nearly half of all inspections and revealing concerning patterns in safety supervision, care planning, and infection control. The facility has repeatedly struggled with preventing accidents, developing proper care plans, implementing infection prevention, and medication management across multiple surveys from 2022 to 2025. While all issues have been addressed with correction dates, the recurring nature of core care problems, particularly safety supervision appearing in both complaint and routine inspections, suggests ongoing challenges with consistent quality care delivery.
Feb 18, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 17, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 5, 2025Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 12, 2025Complaint1
Environmental Deficiencies
Have policies on smoking.
May 5, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Nov 17, 2025
$12,740
Fine
Apr 24, 2025
$66,860
Fine
Jan 16, 2025
$48,045
Payment Denial
Jan 16, 2025
35-day denial
Ownership & Operations
Who Operates This Facility
El Paso III Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
SERGIO RAMOS
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 138 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit mountainviewnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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